I contacted sears little over a month ago with a complaint about my roof that was insta...

GetHuman1035554's customer service issue with Sears.com from August 2018

Help with my Sears.com issue
The issue in GetHuman1035554's own words
I contacted sears little over a month ago with a complaint about my roof that was installed by sears. I had a complaint about the promise that they would clean my gutters that was given to me by the salesman. They did come back and did that after I had complained for almost a year. Also in the same complaint I said the flashing on my chimney. Sears Kevin Adams to my house to talk to me this is the same representative that I contacted for awhile but he would not answer and if he did he promised that he would come or send some one. When I put in the first complaint he did come. He told care of the gutters but as he usually did he talk about the flashing but did not take care of the problem. He keeps ignoring my complaint about the flashing, but at one time he did say that he would have it done over because of the curb appearance that I was complaining about. (it is sloppy work). It seems to my that Kevin Adams makes the promise of doing something about the problem but never calls back as promised and never sends someone as problems. I have rode around the Detroit and suburbs and have not seen a chimney flashing that sloppy. Kevin Adams has a problem with telling the truth. I am an older black woman and I feel that because of that he feels that he can tell me any thing. I don't appreciate that he asked my to hug him. I guess it was a making peace jester on his part. I did not hug him nor did I find it appealing to do so. I need what I paid for. What is so hard about that???
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Sears.com

Customer service issue
Reported by GetHuman1035554
Aug 25th, 2018 - 4 mons ago
I have an issue with Sears.com too
Fixed
Seen by 8 customers so far
Similar issue to 90 others
0 customers following this
Items needed
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Timeline
GetHuman1035554 started working on this issue
Aug 25th 4:25pm
GetHuman1035554 indicated the issue is not fixed yet.
Aug 28th 9:52pm
GetHuman1035554 indicated the issue is not fixed yet.
Aug 28th 10:15pm
GetHuman1035554 indicated the issue is not fixed yet.
Aug 28th 10:15pm
GetHuman1035554 indicated the issue is not fixed yet.
Aug 29th 1:25am
GetHuman1035554 indicated the issue is not fixed yet.
Aug 30th 6:17pm