Battery no longer will recharge, flashes red & green, defective.

GetHuman1201924's customer service issue with Ryobi from September 2018

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The issue in GetHuman1201924's own words
Just want to recharge my battery. ... I would like a replacement of the battery, it is a Ryobi LI-ION * *P***** **Wh *.*Ah battery.*Eu*****N******, another * *********.
Ive only used this about * times since purchase on ******
I would like a replacement battery with another * year warranty.
Because i purchased your product with a * year warrany and its only been a little more than a year and it does not work.
I have tried several times to get the battery to recharge without success.
I have an issue with Ryobi too
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Ryobi

Ryobi LI-ION * *P***** **Wh *.*Ah battery, Eu*****N******, another * *********.
Customer service issue
Reported by GetHuman1201924
Sep 25th, 2018 - 2 mons ago
I have an issue with Ryobi too
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Seen by 4 customers so far
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Timeline
GetHuman1201924 started working on this issue
Sep 25th 4:54pm