I have been scammed. Someone stole my account when I was activating a new ROKU TV*JA: W...

GetHuman-wvbinhsv's Can't Login issue with Roku from August 2019

Help with my Roku issue
The issue in GetHuman-wvbinhsv's own words
I have been scammed. Someone stole my account when I was activating a new ROKU TV*JA: What Roku model do you have? How old is it?*Customer: I have * devices.*JA: Does the TV menu work? Do you have the same problem on all sources*inputs?*Customer: No. I have had my password changed by a scammer.*JA:How long has this been an issue with your Roku? What happened right before this?*Customer: I was trying to activate a new ROKYU TV. When I put in the code from my browser I got an error and a phone * appeared to call. They fooled me into giving my password to ROKU accoint and have changed it.*JA: Anything else you want the Smartphone Expert to know before I connect you?*Customer: Help. I am locking my credit card to prevent charges, but I want access to my account agai

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Roku

Can't Login issue
Reported by GetHuman-wvbinhsv
Aug 13th, 2019 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 17006 others
0 customers following this
Items needed
Where was the item purchased
What type of Roku do you have
Billing address
Email address on your account

Timeline

GetHuman-wvbinhsv started working on this issue
Aug 13th, 2019 11:44pm
GetHuman-wvbinhsv confirmed the issue is fixed. Hooray!
Aug 15th, 2019 8:56pm