Roku Customer Service Issues

I had a Roku account for years until I got a smart TV and cancelled it. Despite this, I kept getting charged $5.04 monthly on my credit card. After contacting Roku, they advised me to dispute the charge since I no longer had an account. I followed this advice, yet the charges persist. During a recent call, Roku informed me they couldn't assist and when I requested to speak with a supervisor, my call got disconnected. I'm extremely frustrated. Waiting on hold for 15 minutes before talking to someone, only to be told to dispute the charge monthly is unacceptable. I questioned if I would need to do this for 20 years and found this situation unreasonable. I urgently need this issue to be resolved.

I recently discovered an unauthorized charge on my debit card for a subscription to Start that I never approved. Despite reaching out to support through email multiple times, I have only received automated responses mentioning that my refund request is under review by billing. Upon calling customer service immediately after spotting the charge, I reiterated my desire for a prompt refund. The representative assured me she would escalate the matter and that I could expect the refund in 24-48 hours. It has now been over 48 hours with no resolution. This fraudulent charge should have been reimbursed by now, yet all I have received are repetitive email responses. Although your company may operate internationally, the fraudulent charge was made from the USA. If necessary, I can involve my legal counsel; however, I prefer a swift resolution with the refund of $9.49 to avoid any legal actions or associated costs.

I am experiencing issues with the power cord of my Roku device, even after replacing it twice. This has caused a continuous "no internet connection" error for the past four weeks. Despite making several attempts to contact customer service through phone calls and emails, I have not received a satisfactory response. The recommended customer service number leads to automated systems, making it difficult to speak to a real person. I believe that Roku should address customer complaints promptly with human interaction. I am looking for a timely resolution to my technical problem, or I may consider canceling my subscription if necessary. Sincerely, K. Cruse [redacted] SERVICE address: [redacted] Moonseed Ln Carthage, NC [redacted] BILLING address: [redacted] Clark Orange TX [redacted]

I would prefer speaking to a representative over the phone instead. This situation is frustrating. I am able to access the History channel through Roku, but after watching one program, I am prompted to visit History.com/activate, enter a code, and select my TV provider to continue watching. However, I do not have a TV provider. If I had cable, I wouldn't need Roku. Does this mean without a cable subscription, I can't watch any programs from networks listed on Roku like A&E, Lifetime, NBC, CBS, and others? After entering the activation code, I receive a message about earning one credit to watch another program, but when I click on it, the content just buffers. I then encounter a message instructing me to add a TV provider to unlock all programs for viewing. As mentioned earlier, I do not have cable. If I were willing to pay for cable at $[redacted] a month, why would I need Roku? I would appreciate guidance on how to resolve this issue so I can enjoy the content available on Roku. Speaking to a customer service representative would be more efficient. Just a suggestion to consider.

Since October, I noticed a charge of $10.59 on my account for Perform Inves, a channel that I did not authorize or watch. I am only subscribed to ESPN+, Netflix, DAZN, and Midnight Pulp. After contacting Citibank, they credited me for one month but advised me to reach out to ROKU for further assistance. Unfortunately, after speaking to two different representatives from ROKU, the issue remains unresolved. Citibank will no longer provide credits for these unauthorized charges, which are causing frustration.

I have a Roku Streaming Stick with a voice remote featuring TV power and volume controls. The issue I encountered is when trying to watch an R-rated video on YouTube, I was prompted to sign in for age verification. I believe Roku should already have my age information from Google due to the setup process, so it's frustrating to have to sign in repeatedly. If this continues, I might return the Roku device, especially as my first one stopped working after just six hours. I urge Roku to remove the requirement for signing in for R-rated content as my age should already be known. Thank you for addressing this matter promptly.

I signed up for a free trial of Lifetime Channel a few weeks ago, thinking it was the correct channel, but it wasn't. Today, I discovered the Hallmark Channel, which is the one my wife really wanted, and started a free trial with it. I was attempting to review my purchases when I logged into my account, but I couldn't find any history of what I'm being charged for. Could you please advise me on what might have gone wrong? Thanks, David.

I recently subscribed to HBO through my Roku smart TV, but I noticed two unexpected charges on my account: 1. $21.59 on 5/6/19 2. $16.19 on 5/1/19 I own the Roku TV and have never been charged before. If I'm being billed for their service, I would prefer to cancel both. I assume the $16.19 is for HBO, but I'm unsure about the second charge. I would like the funds refunded to my card. If there is an issue, please cancel the HBO subscription, as I am not happy with unexpected charges related to adding the service.

I recently bought a Roku TV from Walmart. After receiving a setup code, I encountered connectivity issues and was prompted to call a suspicious number offering additional channels for a payment, realizing it was a scam. I contacted Walmart for assistance, but was put on hold for 2 hours with no one responding. I urgently need help as I bought the TV for a woman with a brain injury who relies on it for entertainment. Please reach out to me soon. - Scott

I recently bought a new Roku TV from Walmart for my bedroom. I have DirecTV service set up in there and a Roku stick for the front room. The instructions on setting up the Roku TV led me to enter some codes, and then it failed to activate, prompting me to call a fraudulent number asking for money. I contacted Walmart, and they provided me with the correct number for roku.com, but after waiting on hold for 2 hours, there was no response. I've been waiting for a callback for an hour now with no luck. If I don't receive help today, I plan to share my experience on social media and warn others about the poor customer service I've encountered. My name is Scott, and you can reach me at [redacted]. I am hoping to speak with a manager or get assistance promptly.

I've been using my Roku stick without any issues for a while, but recently it has stopped working properly. When I turn it on, it only goes as far as the initial screen with advertisements and movie previews. Pressing the home button doesn't do anything to navigate to different channels. I've replaced the batteries in the remote but the issue persists. A Comcast technician recently visited to install a new DVR and modem, assuming everything was set up correctly. However, I'm unable to access any channels on Roku now. I would appreciate any advice on how to resolve this issue as I'm eager to resume watching content on my Roku device.

Hello, I am experiencing issues with my Roku Express. The streaming channel connection has been lost, and I am unable to reconnect to the internet. Despite trying restarts, factory resets, and contacting my internet provider, I am still unable to solve the problem. During Roku setup, the Wi-Fi connects but not the internet. A network named "Airtouch 2" connects to Wi-Fi but not the internet. Another network named "Dlink" fails to connect to both Wi-Fi and the internet. I suspect the access path to Roku may have been removed, and I am unsure how to proceed. It is possible that I have the wrong network name or password, or there may be a hindrance during the scanning process. Any help would be greatly appreciated. Thank you, Ralf

I recently ended my cable service with the local provider. I have a newer Samsung smart TV in one room and an older Samsung TV in the bedroom. Using a Roku stick with the older TV has been trouble-free. With the Winegard Wingman TV antenna, I am now streaming content on my newer TV, although I am missing some familiar cable channels. To have access to channels like Hallmark, Disney, History, Smithsonian, Lifetime, Discovery, and HGTV without subscribing to multiple services, I am considering getting the Roku Ultra. I have researched Sling TV and other streaming options, but the more I look, the more overwhelmed I feel. Can anyone guide me on the best way to proceed without increasing my TV expenses? Any advice is appreciated. Thank you, K.

I have an older Roku LT purple box that was working fine with my AT&T Uverse TV until I moved. The AT&T installer set up my Roku box, but with the new AT&T remote, I couldn't figure out how to access Roku. Previous moves with the same setup went smoothly, and now the lack of specific buttons on the remote is causing issues. AT&T support couldn't assist, claiming it's a Roku problem, but contacting Roku didn't yield results either. I'm frustrated as I've been a Roku user for years and don't want to purchase new equipment. How can I get help with this problem? Thank you. - Barbara T.

I am experiencing several issues with my Roku device: it needs to be reset daily, the screen is scrambled, sometimes has a pink hue, indicates problems with the internet connection, has no voice, the channel changer doesn't work, the device doesn't show any light, voice and lip sync issues, and the screen shrinks to one-fourth size. I have tried solutions from the forum and swapped Roku boxes, ruling out signal strength issues. The replacement box works fine in the same location, but the problematic box persists.

My husband and I received a Roku streaming stick without the remote, so we can't find the IP address to connect our phones to it. Our friend used his phone to control it previously. It has never been connected to our internet. I tried calling customer service but was directed online for help, which hasn't been successful. Can anyone assist us in finding the IP address? Thank you.

We have a Roku 2 at home that we mainly use to access our Slingbox through SlingPlayer. Recently, we have been experiencing issues with the SlingPlayer app on the Roku 2. When trying to open the app, it briefly shows the SlingPlayer screen and then goes back to the Roku Home screen. Our Samsung phone, which we usually use to cast the Slingbox signal to the Roku 2, is also unable to connect to it. To troubleshoot, we have already rebooted the Roku 2, restarted the phone, and power cycled the TV. Other apps on the Roku 2, like Netflix and Amazon Prime, seem to be working fine, indicating that the internet connection is stable. Additionally, the Slingbox signal displays correctly on the phone, confirming that the Slingbox and internet connections are functioning properly. Despite these steps, the issue persists.

I have attempted multiple times to add BritBox to my account for the 7-day free trial. When creating a new account on my TV, I enter my ROKU email address, create a password, and follow the criteria for password verification. After repeating these steps several times over the past 2 days, clicking on "start my free trial" does not initiate the trial and provides no feedback on missing information. I also noticed BritBox offers monthly or yearly billing options, with the latter being more cost-effective. How and when will I be able to select my billing preference once I can successfully try BritBox during the free week?

I successfully set up my account on my laptop but encountered an issue when trying to connect on my TV. Despite multiple attempts with different codes, I keep getting the same error message. I have verified that my network connections are working, and even managed to install and use the Roku phone app as a remote. During a chat with tech support (Bella), my account could not be located, although my laptop confirms the setup was successful. I suspect the issue might be related to my location; I am in Mexico while my billing address is in the United States. Can you please investigate this issue and advise on what steps I need to take to resolve it? Thank you! - Geno

I recently bought a new TV with Roku installed. While setting it up on my home internet, a message prompted me to call Roku at a specific number. When I called, they mentioned a one-time "lifetime" application fee and requested my credit card information. They informed me I needed to confirm the charge via a separate phone call. I explained I couldn't do it immediately as I didn't have a computer or printer at home and would do so at my office the next day. They were persistent, but I stood my ground, stating I wouldn't agree to anything without reading the terms. However, they called again, pushing for immediate payment, even threatening to cancel the service they installed. I questioned the legitimacy of this charge.