Roku Customer Service Issues

My Roku keeps automatically recording "Bar Rescue" without my consent. It continues to record multiple episodes, causing conflicts with my other recordings. When I tried to contact customer support, I was repeatedly put on hold with the hold time increasing every few seconds. How is it possible for the hold time to keep extending every 15 seconds? Are there any real support options from Roku without additional charges, or should I consider returning to cable TV? This situation is frustrating.

I encountered an issue with both of my Roku TVs where they fail to play YouTube TV. Upon selecting YouTube TV or YouTube, an hourglass appears followed by a black screen. This problem only emerged recently. Occasionally, mirroring works but not consistently. Typically, the screen briefly shows the hourglass when attempting to mirror and then goes black. Removing and re-adding YouTube TV to the channel list allows it to play once, but subsequent attempts fail unless I repeat the process. The same holds true for YouTube. All other apps function correctly, and I can stream YouTube and YouTube TV without issue on my computers and phone. Despite resetting the Roku and deleting and reinstalling both YouTube services numerous times, the problem persists. I own a Roku Premier+. All devices are connected to the same network, and no alterations were made when the issue began. Initially, the apps were slow to load but eventually stopped loading altogether. This situation is quite frustrating.

My recent encounter with your technical support team while attempting to resolve channel issues was frustrating. This marks the second problematic experience in less than four months with my Roku Ultra. Despite waiting for nearly half an hour to connect with an agent, the call abruptly disconnected upon reaching someone. A callback was not initiated, requiring me to start the process anew. Even the LiveChat option, after waiting in queue behind 8 others, proved unhelpful in offering effective technical guidance. Before addressing my issue with the non-functioning apps, I had to locate my device's serial number with a flashlight and provide purchase details. The troubleshooting steps I was guided through, such as system updates and device restarts, were repetitive and yielded no results. The prolonged waits on the phone, incrementally increasing wait times, and being repeatedly misled about the call queue duration became a significant issue. The lack of timely assistance and difficulty in reaching a resolution reflect poorly on your commitment to customer satisfaction. Requesting to escalate the matter to a manager was fruitless, and I ultimately managed to restore the channels by relinking the system late into the night. Yet, the arduous task of reorganizing the channel list using an outdated interface still awaits. Experiencing such challenges multiple times within a short span raises concerns about the reliability and support services provided by Roku. I urge the company to address these recurring issues promptly to meet the expectations of customers like myself.

I encountered an issue with my Roku streaming stick + where the audio and video were out of sync. After contacting Roku, a representative advised me to perform a hard reset by unplugging the power on both my Roku and TV, which successfully resolved the problem. However, the out-of-sync issue only occurred with content played through Roku, not with my TV antenna or smart TV apps. The Roku representative mentioned that if the problem recurred, I would receive a new streaming stick +. Now, I am experiencing a new problem where the audio becomes garbled, akin to digital stuttering, after a few minutes of playback through Roku. This continues to happen exclusively with Roku content, as my TV antenna and TV apps remain unaffected. Thank you.

I am having trouble connecting my TCL TV model number 55FS3750 to the modem. Despite trying to restart it, when I search for the signal, it shows the networks but cannot establish a connection. An error code [redacted].50 appears, even though I'm sure I entered the correct information. I attempted connecting to both the regular and the 5G networks. Please, contact me using a different email than the one on my account ([redacted]), as I cannot access it at the moment.

I purchased a Roku 32-inch smart TV ([redacted] model) that was delivered on March 30th. However, I've been struggling to activate it as it keeps saying "the email address or password provided does not match our records." I have checked and confirmed my email address and password multiple times without success. I find it frustrating that I have to create a Roku account just to use the TV I purchased. The only thing I can think of that might be causing the issue is that my daughter paid for the TV on her Visa card, and I reimbursed her with a check due to my disability from a stroke. I am extremely unhappy with this experience as a Roku customer and urgently need assistance to resolve this issue. Thank you, Jonathan R.

Hello, I recently bought a Roku Express and I'm experiencing poor streaming quality, far from HD. I have [redacted] Mbps Virgin Media with a strong WiFi signal at 45 Mbps on the Roku. All my other devices stream excellently without any issues, but only the Roku Express is giving me trouble. I've set it up correctly, but it's slow and not HD. Could I have received a defective unit? I've tried all troubleshooting steps, including updates and settings adjustments. I purchased it in the UK on 2/4/19, and I'm disappointed with its performance compared to my other devices. I'm wondering if there are known issues with the Express sticks. Any advice would be appreciated. Thank you. Best regards, Chris M. from Edinburgh, UK.

Recently, while I was away, another manager at my facility attempted to install new Roku devices and may have fallen victim to a scam. Now, all the residents with Roku devices are experiencing account issues. We have purchased around 15 Roku devices for new residents at our senior living facility due to cable problems. We set them up to access Hulu. Unfortunately, the last two devices were set up by someone else who may have been scammed into providing account information. As a result, our accounts are now disappearing. I suspect the person involved may have canceled or removed our original account. I am wondering if there is a way to retrieve the original account or if I will need to create a new one with different credentials.

I purchased a Streaming Stick+ in December [redacted], and on the second day, the buttons stopped working. I constantly have to disconnect and set it up again. Additionally, I am experiencing a lot of buffering issues where it says I have no connection, even though my connection shows as excellent. I have tried to reach out via email multiple times, but the responses I receive ask for more information. When I reply with the requested details, I get a message that the address is unattended. A few days later, I receive an email stating that since I did not reply, they are closing my ticket. I opened another ticket, but the process repeated with the same outcome. The customer service experience has been terrible!

I am experiencing issues with my programming. It seems like someone else is able to control my programming choices. Additionally, I noticed that I was initially paying for certain programs, but then unexpectedly had access to all programs for about four months at no cost. Now, most of my old programming has returned, excluding the unpaid ones, but it is still being controlled. I am eager to review my account, address the need for new passwords, and make necessary corrections. It appears that my phone and computer are also impacted by these account issues. Despite my attempts, I have been unable to resolve this problem. Any new password sent to me seems to be compromised. I'm concerned about the lack of privacy and security. I had trouble identifying your previous replies. Any assistance would be greatly appreciated. Thank you.

I keep receiving messages about having an account, but I just purchased my ROKU today and did not recall setting up an account previously. Despite this, to proceed with the setup, I entered my email and a standard password. Unfortunately, it did not work. I requested a password reset, and although you mentioned sending one, I did not receive it, even after checking my spam folder. To troubleshoot, I attempted using an old email and password from the past in case I had created an account during a prior ROKU interaction. This also proved unsuccessful. Subsequently, I tried requesting another password reset, but encountered the same issue of not receiving anything. I am feeling quite frustrated as this process is becoming lengthy and seems repetitive. I have guests arriving tomorrow morning to watch an important program, and I'm eager to resolve this issue promptly. The links keep timing out due to the prolonged duration. Your assistance is greatly appreciated!

I am looking to update the local channels on my Roku service. However, I cannot recall which email address I used to create the account, and none of the ones I have tried seem to work. I require assistance in retrieving my username and resetting my password to access my account. Despite my efforts, I have been unable to locate this information. Ideally, I would like to switch from receiving Des Moines, Iowa local channels to Omaha, Nebraska local channels. If it is possible, could the changes be made on my behalf? I appreciate any help that can be provided in this matter. Thank you.

I purchased a RUKO Ultra device with the ID CK[redacted] on 7/7/18. I have been in contact with support since October [redacted], trying various troubleshooting steps to fix the issue with the remote. The remote often stops working while I'm watching, and I have to unplug the unit and reboot the remote multiple times to get it working again. Despite following all the troubleshooting steps provided by support and on the website, the problem persists. I requested a replacement for the remote as an option given back in September, but after asking for an exchange directly, I have not received a response other than an acknowledgment of my email. I even followed up with another email after a week of no response. I checked the warranty information and found conflicting details about whether to contact the retailer or the manufacturer, ROKU. Best Buy mentioned a one-year warranty from RUKO, but I can't find a return address on the RUKO website. I have support request numbers dating back to October if needed.

I recently purchased a ROKU Express+ with the goal of streaming European TV stations from my Microsoft Surface Pro3 laptop to my TV. After setting up the ROKU and downloading the necessary software, I encountered issues connecting my laptop to the TV. I am hoping that the ROKU Tech Support team can provide guidance on whether it is feasible to achieve my desired setup. Thank you for your assistance.

I have submitted two support tickets, #[redacted] on March 26, [redacted], and #[redacted] on April 3, [redacted], regarding my malfunctioning Roku device. Despite previous attempts to address the issue, including receiving an HDMI extender, replacing the voice remote, and performing a hard reset, the problem persists. The Roku stick frequently loses its Bluetooth connection, often requiring multiple resets before pairing successfully. Occasionally, even the IR connection fails, and the phone app also cannot locate the unit. I have requested a replacement Roku in both tickets but have only received automated responses indicating delays. I am in need of assistance from a representative to resolve this matter promptly.

I have three Roku streaming sticks at home, but two of them have non-functioning remotes. Despite following the troubleshooting steps, such as resetting and unplugging them, the issue persists. Occasionally, the remotes work briefly before failing again. Additionally, when using DirecTV Now, I experience slow streaming, audio lag, and even shutdowns. Our high-speed internet service should rule out connectivity problems. Previously, we had Firesticks without encountering similar streaming issues.

Yesterday, while watching on my Roku, my service was suddenly interrupted without any explanation. Upon calling customer service, I encountered a representative with a heavy accent. After requesting to speak with a supervisor, I was informed that my free trial had ended, despite being a subscriber for two years, and that I needed to pay a $79 fee to continue using Roku. Recognizing this as fraud, I disconnected the call. They later called back insisting on payment before restoring my service. It's alarming how they managed to disrupt my Roku service externally. The number they called from was [redacted]. I'm unsure if this was a scam, but it led me to create a new Roku account and reconfigure all my stations. Dealing with this situation has been very frustrating. These scammers continue to find new ways to exploit unsuspecting individuals, which is concerning. Thank you for your attention to this matter.

I need assistance with two problems. Firstly, I encountered issues with our Roku Premiere devices. One was stuck in a boot loop, while the other had a signal loss on the TV. Our six-month-old TV couldn't have caused this problem, and the six-and-a-half-month-old Roku unit wouldn't power up at all. Secondly, there's a problem with the iOS Roku app. Despite entering our credentials, the system doesn't recognize our account, even though these same details work on our devices. How can we resolve these issues?

To all Bell internet users in Canada, it seems that Bell has started to block ROKU and various streaming devices on their wifi connections without prior notice. I have used ROKU for three years without any issues until I recently changed my wifi password and noticed a locked symbol on Bell's network banner in ROKU's network list. It appears that they are restricting streaming devices and only allowing certain services like MSN or Bell affiliates. Just a heads up for anyone facing similar issues with their streaming devices on Bell's network.

The support from Roku has been disappointing lately. Three weeks ago, my Roku 2 unit suddenly stopped working after three months of perfect performance. Despite following Roku's troubleshooting steps multiple times – from restarting to replacing batteries and repairing the device with the remote – the issues persist. At times, the Roku letters appear on the screen without any response, or I can see my channels but cannot navigate due to unresponsive arrow keys. The pairing screen flashes on and off repeatedly or indicates connection issues with the router. Even after a reset, the system failed to progress correctly. Any assistance would be greatly appreciated. Thank you! - Gregg S.