Roku Customer Service Issues

My mother recently bought a 32" Roku TV. She's only interested in using an antenna for local channels and has no interest in cable. I followed the setup instructions but after completing steps #1 and #2, I received a call from Roku offering additional assistance. They changed the password and tried to push monthly payment plans despite my mother purchasing the TV outright. I reiterated that she only needs local channels via the antenna and isn't interested in any promotions or deals. If this issue isn't resolved promptly, I will be returning both her Roku TV and my 52" TV and my brothers will do the same.

Hello, I own a Roku 2 and I'm struggling with the time settings issue. This morning, at around 8:20 am, my Roku displayed the incorrect time, showing 9:03 pm. After restarting it, the time jumped to 10:41 pm. I attempted to reset it multiple times and even verified the time zone setting, which was correct. Despite my efforts, I couldn't access the Roku website for assistance, and customer service only referred me to a live web chat, which I couldn't reach due to the website being down. I'm concerned about the cause of this issue and whether it indicates a potential device malfunction. Any help or guidance would be appreciated as I've seen others face similar problems and am keen to resolve this.

I am frustrated with Roku. I own 3, 2 in NY and one in Florida. Dealing with the remotes feels like a challenge. Resetting them by removing the batteries is tedious and often ineffective. I have been a loyal customer for over 5 years, but the issues with the remotes make me consider switching to another company. I hope Roku can improve their remote functionality to keep customers like me satisfied.

I purchased a Roku 3 and connected it to an old tube TV using an adapter, and it has been working fine for months. However, I woke up to the Roku logo bouncing around the screen. I tried unplugging it and pressing buttons on the remote, but now the remote's light won't stop flashing. The Roku box doesn't have any lights on when plugged in, and the big "ROKU" letters don't appear on the screen, just a bouncing logo. I'm in upstate NY with no TV reception. I'm not sure if the Roku overheated or if the adapter is the issue since it was working fine for the past 6 months. I usually leave the power on the TV on all the time, assuming the Roku goes to sleep. Does it do that, or could it have overheated and broken? Please advise.

I have been using a Roku 3 with an adapter on an older tube TV for about 6 months without any issues. Normally, I fall asleep with the TV on, but recently woke up to find a small Roku logo bouncing around the screen, which is different from the usual idle screen. When I unplugged and plugged in the Roku again, there was no big "ROKU" logo with music, and the light on the Roku box that used to be green is no longer on. I tried unplugging the unit and adapter, as well as changing the remote batteries. After pressing a button on the remote, now a red light on the remote won't stop flashing even when I take the batteries out and put them back in. Currently, I only see the bouncing Roku logo on my TV screen. If the remote was the issue, the red light on it wouldn't keep flashing. Can someone please advise me on how to fix this issue? I am located in upstate NY with no TV reception and need urgent assistance. I am not sure if this is a temporary issue or if the Roku may have overheated and broken permanently. It has been working fine for the past 6 months. Thank you.

I'm currently using the Spectrum Choice app, which offers local channels and a selection of 10 additional channels of your preference. It's as close to an Ala Carte service as it gets. However, I'm experiencing issues while watching TV through the app on Spectrum. The program randomly freezes, reloads, or shows a black screen during the reloading process. A Spectrum technician visited my home recently and confirmed that all my equipment is working fine. I'm curious if this is a common occurrence with live TV streaming apps in general. My internet speed is [redacted] mbps for download, 30 mbps for upload, with a ping of 25. Other apps like Amazon and Acorn work smoothly without any problems. I'm using a Roku model 4630x connected via Ethernet to my router. Thank you, Gary Godin

My son Cleve S Johnson purchased a Roku model 3800X - Roku streaming stick for me. The serial number is YFOOF[redacted]. He added me as "mom" on his Roku account with the email address [redacted] and password 801Rum5ey. I am located in Salt Lake City, UT [redacted] and my email is [redacted] with password 14Sht35#. I am having trouble accessing Netflix under his account, where I am registered as "mom." I am unable to select the icon and it appears to be closed. I was in touch with customer support but the call got disconnected. Please contact me to help resolve this issue at [redacted]. My name is Cassondra Watia. Thank you.

I have owned a Roku streaming stick for over three years. It was working perfectly yesterday, but today the remote is completely unresponsive. I have attempted various reset and repair methods found online, starting with replacing the batteries. I tried resetting the stick using the button, unplugging the power source, removing the remote batteries, and using the remote's reset button. Despite all the attempts, I have not seen the purple repair screen that others mention when Roku is trying to repair itself. Any advice on how to resolve this issue would be highly valued.

I purchased a TCL ROKU TV online and came across the end user license agreement (EULA). The first page states that the license does not include the right to receive software upgrades or updates. I am unsure how I can receive updates; could someone clarify this process? Regarding changes to the EULA, I could not find information about providing an email address before buying the product. If I create a ROKU account, will I start receiving unwanted emails from them? Some content providers use geographic location technology. I am curious as to the purpose of this and if there's a way to disable it. The second page mentions software updates and possible additional data charges from my provider. How common are these charges, and how can I monitor them effectively? Lastly, the voice search feature allows ROKU to store voice commands. I would like to understand how ROKU uses this data and for what purposes.

My Roku Ultra is displaying a home screen that resembles a fragmented disc drive before defragmenting. I have tried disconnecting the power and restarting the device. The reboot screen with the dancing Roku logo appears clear, but once it attempts to connect to the home screen, it becomes fragmented. I can navigate to app screens using the buttons, indicated by the colors, but everything appears disjointed. This isn't a Wi-Fi problem as the Ultra is connected via Ethernet. Other lower-priced Roku devices in the house are working without any issues.

My remote is no longer pairing with my device despite changing the batteries three times, it seems to be broken. I have looked into buying a new remote, and it seems the standard one I currently have is not compatible with my streaming stick anymore. Roku offers a new remote that works with the streaming stick for $5 more, but it has functions that might not work with hotel TVs. As someone who stays in hotels over [redacted] days a year, compatibility with different TVs is crucial. I could opt for a third-party remote, but I prefer sticking with the same brand. I am curious why the standard remote is not working with the streaming stick. Is it worth spending $20 plus shipping and tax on a new remote when I could buy an entirely new streaming stick for just a bit more on Amazon? Thank you! - Sabrina

On January 16th, I fell victim to a scam by a fake Roku technician online. I lost $[redacted] in total. The scammer initially asked for $[redacted] to activate my Roku TV and provide premium channels, and an additional $50 for high definition. Thankfully, a miraculous call I made to Roku's legitimate customer service revealed the fraud. The kind support agent guided me to realize I had been deceived. I reluctantly performed a factory reset on my TV to undo the scam. The con artist, who goes by the name John Miller, along with the fake technician named Vinny, had tricked me using the phone numbers: 1[redacted] and +[redacted]05. I have reported this incident to my bank to dispute the charges and have been assured of a refund. Despite blocking their numbers, they continue to leave messages. They managed to take $[redacted] from my credit card and $50 from my debit card.

I currently have three Roku devices, and I've been experiencing issues with all of the remote controls. I previously received a replacement for my Roku 3 remote, which resolved the battery drain problem. However, now both of my Roku Streaming Stick Pluses are acting up. The remotes randomly lose connection with the devices, causing frustration. I have to unplug the power and remove a battery to repair the connection, but the problem persists. I contacted Roku before about this issue and was advised to get HDMI extensions, which seemed to help temporarily but the problem returned. I ensure I use fresh AA alkaline batteries and there are no obstructions with the sticks. Replacement remotes are pricey, nearly the cost of a new streaming stick. This issue doesn't occur with my Amazon Fire devices, and I only bought the Rokus for Spectrum choice. If there's another solution or if the remotes are defective, I'd appreciate Roku addressing this problem. Thank you. S.D.G.

Hello, I am Chelsea Nickum. Please remove all my information from your systems and devices. I have had a bad experience with your Roku products and want nothing to do with your company anymore. It's frustrating that after you took $25 from me, you can't even provide a proper solution. I demand to be removed from your records immediately. I will make sure to inform everyone I know that Roku devices are not worth buying. Thank you.

I am experiencing a frustrating situation where you have withdrawn funds from my account without explanation. When I contacted your customer service to rectify this issue, I was informed that you are unable to assist in returning the money to me. Instead, I was advised to contact my bank to resolve the matter, despite not having any details to provide to them regarding the unauthorized withdrawal. I feel distressed as it appears that you are essentially taking my money without justification and shifting the responsibility to me to recover it. This practice is unfair and troubling.

I am experiencing issues with my Roku Premiere +, one of the 6 devices I own. During a recent call to customer service, I encountered a representative who was rude and kept asking repetitive questions despite my answers. Their poor English added to the frustration. Ultimately, the call was abruptly ended for no apparent reason. As a long-time loyal customer who has invested in multiple products from your company, I find this behavior unacceptable. I hope for better treatment of customers like myself. Please reach out to me at 1 [redacted]. I am considering involving the BBB due to this unfortunate customer service experience. Thank you.

I purchased a 55-inch Roku TV from Best Buy. Despite the website's advice to contact the store directly, they have been unhelpful. Recently, the TV stopped displaying anything on the screen while the sound still functions. Even after attempting a factory reset and giving it a day to rest, the issue persists. The one-year manufacturer's warranty ended just over a month ago, making the situation even more disappointing. I was hoping for assistance with this technical problem to avoid spending more money on a new TV so soon.

Hi Al, I'm following up on the photos I sent in my previous email. I didn't see them mentioned in your response. I need assistance with a banking issue from the day I arrived at your condo. The bank we visited charged my debit card $[redacted].57 USD when I only intended to withdraw $50.00 USD. They had taken a copy of my passport at that time. While I have receipts for my other ATM transactions, I lack one for this specific $[redacted].57 USD transaction. Could you check if I received a receipt and if the amount of Pesos withdrawn was correct? I usually stick to a $50.00 USD limit per day, so I'm unsure whether this was an error or a misunderstanding resulting in $[redacted].57 USD worth of Pesos. If possible, could you please visit the bank and inquire about this issue? They should have records tied to my passport (Salvatore Buscaino) to verify the transactions. Thank you, Sal

I've been experiencing issues with "The Patty Duke Show" freezing, as has my friend. Can you address this problem? Also, could you provide a list of the movies depicted on your cover picture that includes a city skyline and body of water? We've been trying to identify them for fun but are stuck on a few. I attempted to call the 1-[redacted] number but was unsuccessful; is this not a toll-free number? Thank you for your help.

I recently bought a ROKU TV to replace my broken television quickly. I have a FireStick and a subscription with my local provider for phone and internet services. Unaware that purchasing the ROKU TV involved a new service, I now realize I may be incurring an extra cost that I cannot afford on my fixed income as a retired teacher. If I am required to pay for another service, I would need to return the TV. It just got delivered yesterday, and the packaging is still in my garage. Can I unsubscribe from ROKU and continue using my current local provider, or is returning the TV necessary? I've attempted to call, but one number directed me to voicemail, and the other disconnected as my issue didn't fit the provided options. I seek clarification and assistance. Additionally, what does the red box next to the email symbol signify?