Roku Customer Service Issues

I have spent over two hours trying to set up this device. If I can't get help, I will have to return it. When I entered my email during setup, it says it doesn't recognize it. Yet, when I continue with passwords and details, it says there's already an email for the account. I'm setting this up for my Father, so contact me at [redacted] for now. The Roku account email is [redacted]

Order # [redacted]56: I recently placed an order for two remotes but one was on back order. The confirmation email mentioned they would be dispatched when both are in stock. Now that both remotes are available, I haven't received a shipment notice and can't see the order history on Roku.com. Could you look into this for me and speed up the processing and shipping of my order? If the order number isn't in the system, please confirm so I can reorder and have evidence in case of double billing. Appreciate your help!

I bought a Roku Streaming Stick on Amazon last week to use with my older Sony flatscreen TV. Unfortunately, when I connect it, all I see on screen are vertical color bands, almost like a test pattern, and the remote doesn't work. I tried using an AuviPal HDMI-to-RCA converter due to the TV's age, but got the same result. Even when I connected the Streaming Stick to a second older Sharp flatscreen directly, I still got only color bands. When I swapped in a Roku 3 on the Sony TV, it worked fine. It seems like there might be an issue with the Streaming Stick. Any suggestions on how to solve this problem?

I need help with my Roku setup. I have two Sony Bravia 40" TVs in different levels of my house. The lower level has a Roku 3 connected via HDMI switch due to port limitations on the DirecTV modem. The upper level has a Roku Express. My ISP is AT&T, using a U-Verse NVG589 router from Arris. I have a D-Link [redacted] Range Extender nearby. The Roku 3 works fine, but the Roku Express on the upper level has poor internet connectivity despite initially working well. I've tried repositioning it to no avail. The signal must pass through floors and walls to reach the router. I'm considering upgrading to a Roku Ultra for the upper level with an Ethernet connection, but I need to know the cable length limitations. Any advice would be appreciated. Mike H.

This is the second time I've purchased a Roku box and had to return it due to difficulties setting it up. As a frustrated senior citizen, I reached out to chat support this morning. The representative requested increasing amounts of money, starting at $79.99, then $49.99, $39.99, and finally $29.99 to assist with a TV code. This experience was unlike any I've encountered before—it felt like a game. I am reachable at the phone number on my record. I hope you can improve your service for future customers. My recent encounter was distressing, and it's hard to believe it happened.

I am extremely disappointed with the service I have received regarding my Roku device. After experiencing a low power icon issue, I contacted customer support for assistance. Despite being promised a new power cord, I have received three blocks that plug into the wall with a USB port instead. I specifically confirmed during the chat that I would receive the entire power cord, yet I did not. This incorrect item has not solved the problem as I had previously indicated, leading to significant frustration. I have been dealing with this for over a week and a half, and I am reaching my limit with this company. I urgently need either a new power cord or a replacement Roku device. I am requesting expedited shipping due to this ongoing delay. The current situation is unacceptable, and I simply want the product that I purchased to function properly.

I am interested in purchasing the ultimate Roku streaming player that you have advertised for $99.00. Before I proceed, I have a few queries: 1- Is this product refurbished or certified refurbished? 2- I usually watch DVD movies on my DVD player, some of which are copies bought in another country. If I set up this Roku streaming player, will I be able to watch these movies on my DVD player, or will HDCP 2.2 prevent me from doing so? 3- A friend owns a Roku device, and their TV screen displays various icons for TV channels like Fox, NBC, Netflix, etc., but they all require a login. Are these channels free? I couldn't find channels like MTV, Cozy, Decades, etc. 4- I called your customer support at [redacted], but it appears to be an automated system directing me to find answers on your website like in a library. Is there no live technical support available over the phone? I am concerned about installation issues since Roku lacks live chat or phone support, which may lead me to return the product. Could you confirm if live over-the-phone technical support is available?

My new Roku TV is causing me great frustration. I am having issues controlling the TV with the remote and I cannot access channels through the satellite connection. Although the satellite is properly connected and functions on my other TV, I keep receiving a message stating that I am not connected and prompting me to press the satellite button, which is not available on the remote. Attempting to use the button on the dish remote has also been unsuccessful.

I have a Roku 3, and despite following all the tutorials, I'm having trouble connecting it. The box light is inconsistently bright, sometimes blinking and sometimes not. I've tried different outlets, but the issue persists. Occasionally, there are visual distortions like crackling sounds and vertical lines on the screen. When I try to use the remote, the Roku screen may display but doesn't respond, with the lights failing to blink. I'm concerned that I may need a replacement. I really want to use this device, especially since my 30-day free trial is ongoing.

I've been using the Roku Express without any issues until recently when it suddenly lost connection. Despite trying to reconnect by entering the Wi-Fi password, restarting, and resetting the device, the problem persists. I have further attempted to reconnect using my smartphone as a hotspot, but it fails to accept the connection. This has been an ongoing frustration for the last four days, with multiple failed attempts daily. I even tried using different phones from my friends, but to no avail. If a solution cannot be provided, I may have to consider returning the Roku and opting for a Fire Stick instead. Any assistance would be greatly appreciated.

I have a Roku Premier+. Two days ago, the audio suddenly stopped working. I get video but no sound when I try to access Netflix, DirecTV Now, and the Roku Channel. I have checked that the TV volume is not on mute, switched HDMI cables and ports on the TV, and verified the audio settings on the Roku. Interestingly, I connected a Samsung Blu-ray player to the same TV with the same cable, and the audio works fine, so the issue seems to be with the Roku device. I have tried various troubleshooting steps, but the problem persists. I would appreciate assistance in resolving this audio problem.

I am reaching out regarding my Roku Ultra's malfunctioning remote under the manufacturer's warranty. Despite resetting the device to factory settings and reloading channels, the remote only responds for a brief period before ceasing to function. Currently, I am using a Roku 3 remote with limited functionality on my Ultra. I am interested in having a new Roku Ultra remote shipped to me. I bought the device at Best Buy in Owings Mills, Maryland, on November 22, [redacted], and can provide proof of purchase if needed. Thank you, Glenn D. [redacted] [redacted]

I haven't been able to find a way to contact Roku to provide some customer feedback. Overall, I am happy with the device, but there are a couple of issues bothering me. The constant need to re-sign in to different channels is frustrating, and I'm starting to consider ending my relationship with Roku because of it. Additionally, the new update is more of a nuisance than an improvement. It's hard to see which channel is selected due to the small and thin font, unlike the previous bigger boxes that were easier to notice. It's frustrating to deal with these issues, and I hope Roku can address them. Apologies to the support person reading this; I'm not usually one to complain, but these issues have really bothered me. Best regards, Cat

My Roku stick was functioning well until my computer crashed, resetting my TV to factory settings. After resetting the TV, it works fine, but the Roku display is dim and lacks color. Despite attempting to reset it twice, the issue persists. Upon trying to set it up on my computer, an error message indicated that I missed a step, requesting me to print an agreement, which I cannot do as I lack a printer. I also attempted to connect it to another port without success. Initially, the light on the stick was on, but now it is not illuminating, and regardless of the port used, it shows no signal. I am eager to resolve this matter so my Roku stick displays color and brightness adequately, enabling me to complete the setup on the computer.

Regarding request #([redacted]), I wanted to update you on my ongoing issue with the antenna cable setup. Initially, I faced problems with two channels having no sound and two others only broadcasting in Spanish. Despite attempts to resolve this by restarting and rescanning, now these channels have disappeared entirely. Strangely, when the cable is connected to an older TV, all channels come in clearly in English. On Guam, the problem is specific to local channels, where during NBA games, the local channels are replaced by the live games. These missing channels are impacting my viewing experience. Even during TNT sports games, the channel is in Spanish. I hope this additional information helps address the issue.

I am frustrated with my Roku experience. After contacting customer service and Comcast, I was informed about a secondary audio issue. I own a 32-inch TCL TV with serial number YKV[redacted], and I reside in a veteran center where the dayhall features a 55-inch Roku TV not yet set up. Some channels display in Spanish, like Fox during football games, while the commercials are in English. Unlike my roommate who didn't pay, my brother only paid $80 for his yearly subscription, whereas I feel ripped off for paying $[redacted]. I am considering returning the TV to Walmart out of frustration. Initially, I faced password issues, which added to my distress as I couldn't resolve them promptly. I urgently need this matter resolved.

I received the following email today: "Dear Roku Customer, Thank you for your purchase of a Roku Express+ player. We aim to provide all our customers with the best streaming experience possible. We believe that your Roku Express+ may not be delivering optimal wireless performance, and we would like to offer you a new Roku Express+ to ensure you can enjoy streaming at its best. Please complete the information on this form: [redacted]. We will send you a new device at no cost. Please note that this offer is not transferable. Once you receive the new Roku Express+, please factory reset and recycle the old one as it will no longer function." I'm skeptical about the authenticity of this email and think it might be a scam. I decided not to fill in the form. I wanted to inform others about this in case it is a fraudulent scheme.

I own a Roku 3 that previously worked perfectly. It is mounted on the back of my TV using the point-anywhere remote. Recently, the remote started having connectivity issues despite trying all troubleshooting steps including replacing the batteries multiple times and re-pairing the remote. Now, the remote is unresponsive, forcing me to use the Roku app on my phone instead. However, this is not always convenient, especially when others are watching TV. I considered purchasing a replacement remote and found the $29.99 gaming remote as the only "point anywhere" option for the Roku 3. The cost with tax and shipping nearly equals that of a Roku Premiere+. I’m curious if there are other remote options available that I might have overlooked.

I am trying to connect the free streaming service "Kanopy" from the S.F. Public Library to my Roku. I mistakenly entered new password information, and I just want to restore the original Roku settings and add "Kanopy" to the Roku Box One. I received an email from Roku about a password change, which I did not authorize. I have attempted to contact customer service on my computer, but I am not familiar with how to navigate it. I have limited knowledge about PCs, so I am looking for a human touch to help me with this issue. Please reach out to me at [redacted].

I am experiencing difficulty accessing content on the History Channel app. After successfully linking it to my provider, Dish Network, I am repeatedly getting an error message stating 'User Not Authenticated.' I have attempted troubleshooting steps by removing and reinstalling the app on my Roku Ultra (Model 4640X) and linking it to my provider again, but the issue persists. I was previously able to view History Channel content without any problems until the recent reactivation prompt after a period of inactivity. Interestingly, I can access the app on my iPhone, Android tablet, and Windows laptop, just not on my Roku. When reaching out to A&E Networks for assistance, they indicated it might be a Roku-specific problem. Device Information: Roku Model: 4640X - Roku Ultra Software Version: 8.1.0, build [redacted]-29 Thank you for your help. -R.M.