Roku Customer Service Issues

I have had three Roku streaming sticks, and every one of them had a faulty remote. I purchased one from Best Buy and had to return it. Then bought another one from Walmart, and later from Target, both with the same remote issue. At Best Buy, they mentioned that multiple customers had returned them due to the remotes not working. I changed the batteries each time, buying new ones from a store, not cheap ones, and they would only work for about two days before failing again. Roku seems disinterested in helping unless you invest in their most expensive device. Despite my efforts, they do not respond to emails. After returning three sticks, I finally managed to get a refund and opted for a different product. They refuse to provide a replacement remote without additional payment. In my experience, it is a disappointing company with subpar products.

I recently received an email from Roku that left me a bit confused. They mentioned that my credit card would no longer work for purchases on the platform. I've been trying to find a phone number to get more information and discuss this further with a customer service representative. Apologies for the lack of clarity in my message. Thank you in advance. - Colette

While using my Roku streaming stick, I encountered a problem where the TV screen blacked out intermittently and eventually stopped displaying anything, showing only a black screen. Upon closer inspection, I realized that the stick had become very warm and the plastic around the part that plugs into the HDMI port had melted, exposing the inside. Removing the stick from the port restored the TV screen, but reinserting it caused the screen to go black again. I tried both HDMI ports on the TV which work fine with other devices, so it doesn't seem to be a TV issue. It's concerning that the stick got so hot that it melted the plastic casing, posing a potential hazard. Thank you for looking into this issue.

Today, I received an email offering a free 7-day trial for Showtime followed by a monthly charge of $10.99. I am unsure if I need to access Showtime through the Roku app or directly from the Showtime app. Upon visiting the Showtime app, ESPN started to download, which I didn't intend to happen. I'm concerned this may result in unexpected charges, especially after updating my payment information. Could someone please clarify the process of accessing Showtime and address the inadvertent download of ESPN, ensuring there will be no charges for unwanted channels or services? Thank you for your assistance and guidance in this matter.

The most recent update on 5/30/[redacted] (Build [redacted]) has caused an issue with my Roku Express +, as it no longer allows me to use the 4:3 setting on my 61" Sony Analog TV. Instead of displaying content "UN-squished," it shows as if it's set for 16:9 widescreen. I have attempted to reset the settings, restart the unit, and even performed a Factory Reset with no success. I wish I could revert to the previous Build version. Prior to using the Express +, I used an older Roku 2 1st generation with rca connections, which displayed my programs correctly. I hope a solution will be available soon as I am experiencing difficulties viewing content on my current setup.

While attempting to reactivate my PS Vue on ROKU, I encountered a concern. Upon entering the activation code from psvue.com/activateroku, I was redirected to a company called Accurate Serve representing ROKU. They requested additional personal information beyond the activation code. When I questioned their intentions, they claimed to be assisting ROKU, not affiliated with PS Vue, and abruptly ended the chat when I grew suspicious. Their contact information was [redacted]. I returned to the correct link and successfully reactivated using a new code. I am curious about the authorization process for third-party companies like Accurate Serve to assist with activations for existing subscribers.

I am not very tech-savvy and rely on my faith-based programming to lift my spirits. After moving to a condo that does not allow satellite dishes, I tried to access the Believers Voice of Victory Network through a new Roku Express I purchased. The channel repeatedly gets stuck on loading, even though my cable and Roku connections seem strong. I have attempted various troubleshooting steps, such as checking for updates and changing connections, but nothing has worked. I am desperate to fix this issue as watching this channel is crucial for me. I have reached out to the cable company and Best Buy but have not gotten the help I need. Please assist me in resolving this problem so I can continue to enjoy my religious programming.

I am experiencing the same recurring issues with Roku service. While I acknowledge the need to address piracy concerns, there are two significant problems I have noticed. Firstly, there is no access to any streaming speed application. Secondly, there are limited Wi-Fi tools available, mostly just prompting for sign-ups. Despite being told I would receive a phone call, it never came through. It is frustrating that if an app is not on the website, it cannot be added. I regret buying my TCL Roku TV and would consider selling it. I have resorted to adding an Android box to my TV to bypass the poor customer service and limitations of the company. I feel let down, and I hope improvements are made or others may also feel deceived. - Gerald B.

Whenever my Roku device overheats, it stops functioning. This problem has persisted since I first acquired it. My family and friends are also experiencing the same issue, and we are all growing weary of it. We need a solution - either fix the device or provide a replacement that does not overheat. Resorting to putting the unit in the freezer for two minutes to cool it down should not be necessary. Many others have raised similar complaints, and it is concerning that Roku has not taken action. I have consulted with a lawyer regarding a potential class action lawsuit against Roku to address this ongoing problem. It is imperative for Roku to acknowledge and rectify this issue promptly before it escalates further. You can reach me at [redacted] or call me at [redacted] to discuss how to address this serious matter. Your immediate attention to this matter is appreciated. Thank you. - Philip W.

I have attempted to make changes to my Roku account without success. I am looking to cancel BritBox and add CBSN to be able to stream on all 3 of our TVs. I have been unable to find assistance from Roku customer service. I am not tech-savvy and recently encountered issues accessing my emails due to a merger of Yahoo and AT&T. I am in need of guidance on how to resolve this. Unfortunately, I am unable to receive texts as my cell phone was stolen, and I only have a landline. Can anyone provide guidance on how to manage my TV streaming services given these challenges? Thank you.

I returned my Roku to Amazon for a refund and purchased a Fire Stick from them instead. I encountered an issue with my Roku not connecting to my network despite no changes on my end. I bought a new Roku Express, but it also has the same problem. I have confirmed that all network details are correct. I am frustrated with the lack of support for the Express and may return it unless I find a solution soon. Thank you, Amazon, for your assistance with the return process and for providing alternatives like the Fire Stick.

I recently purchased a Roku Express for my new Xfinity account, as I was under the impression it was the only device compatible with Xfinity. Unfortunately, I encountered issues with the Express shortly after registering it on the 26th of June. I had to contact Xfinity on the same day due to video distortion while watching. After resetting the modem, the issue seemed to improve. However, when I tried to use the Express again about 10 days later, I faced connectivity problems. Even though my iPad in the same location showed good internet speed, the Express struggled to maintain a stable connection. I attempted various troubleshooting steps, but the problem persisted. I even tried other Roku Express devices in the same spot, and they worked fine. Sadly, I can't return the faulty Express to the local Wal-Mart, as I misplaced the receipt. I reached out to Roku for a replacement about 10 days ago, but I'm yet to receive a response. I find this lack of customer support disappointing, as I believe they should honor their product even though it's an inexpensive item.

I have been experiencing issues with the Roku streaming stick provided to me when I signed up with Roku. On Tuesday, July 16, [redacted], the device stopped loading any channels. Despite performing a factory reset over 10 times and unplugging the device for 10 minutes, I still encountered the same problem. Even after restarting the Roku, I was unable to access channels or sound. I am very frustrated by this situation and have been unsuccessful in resolving it through self-support or live chat. It is disappointing not to be able to communicate with Roku directly. If this problem persists, I may have to consider switching back to cable TV.

I haven't used my Roku service for a while and would like refunds for Lucas Oil, Motor Trend On Demand, and CBS All Access. I believe I haven't used CBS All Access ever and have been unable to remove it from my account, along with the other two services. Please check my account and contact my wife, T.L., at [redacted] with the refund details. Today, on 7/19/[redacted], I tried once more to unsubscribe from these services. We currently don't have internet access and haven't for some time. I would appreciate a refund for all CBS All Access charges and any other charges for Lucas Oil and Motor Trend On Demand that were not utilized. Thank you.

Subject: Inquiry Regarding Roku Express Purchase To whom it may concern at Roku, I recently purchased a Roku Express with the label CIBOR ITALIAN TELEVISION NETWORK for $[redacted]. I am concerned about their permission and licensing to stream Italian channels, as they have recently stopped or partially streamed the channels. Many individuals in the Italian community have purchased this box after seeing advertisements on Instagram, Facebook, and other social media platforms. I would like clarity on the legality of this situation and guidance on how to address it, as customer service has been unhelpful. It would be greatly appreciated if you could provide insight into what steps the Italian community can take to resolve this matter. Thank you for your attention and anticipated response. Best regards, J.C.

I recently purchased a Roku Express and set it up by connecting it to an HDMI port and plugging it in. The device is able to locate my wireless internet connection but fails to connect even though it's only 10 feet away from the modem, ruling out a distance issue. My MacBook Air capsule is configured to accept all Mac addresses, eliminating that as a possible problem. I have confirmed the correct password by successfully connecting on another device. The error messages received were either regarding an incorrect password or suggesting to add the MAC address if blocked, which is not the case. I also encountered the same issues when trying the Roku on a different TV. I am using a MacBook Pro [redacted] model with an Air capsule for Wi-Fi. Any help with this matter would be greatly appreciated. Thank you.

I recently went through a divorce and I just discovered that my ex-husband's email is still registered on both of my Roku devices, which we purchased together years ago. Since I no longer have access to his email and don't want to involve him, I need to update the email to my own. One model is 3100X-Roku 2 XS with serial number 13A[redacted]39. I have another Roku set up in my office but don't have the serial number handy. His email is [redacted], and I need to change it to [redacted] I am experiencing connection issues and error messages, and I am unable to resolve them without updating the email to mine. Thank you. - Janet M Brody-Carney

I recently spoke with a man who claimed I needed to pay $[redacted] to reactivate my Roku stick due to a supposed subscription. Another person from Roku then contacted me about attaching a device to my stick, but I'm uncertain if it's necessary. Following a storm outage, I had to manually reactivate my stick, leading to these interactions. The second man informed me the initial person was a scam, casting doubt on the new device. Although the first man mentioned a subscription, a different individual confirmed I had no active channel subscriptions. I'm unsure whether to accept the device, waiting at the post office for a $53 payment, or if my stick is functioning fine after the second person "activated" it.

I received an RMA number to return two Roku devices, but the RMA number was missing. It took two weeks and a threat to dispute the VISA charge with the bank to receive an email with a return address and an RMA number, which unfortunately was blank. Despite sending multiple emails and seeking help, I still haven't received the RMA number even after a week. The customer support experience has been extremely frustrating. I decided to send the units back yesterday, noting on the box that no RMA number was provided, and included a copy of their email inside the package.

I recently requested an extension cord to be sent to me, providing my PO Box [redacted] in Gibsons, BC. However, as the delivery service couldn't ship to a PO Box, I shared my physical address: Apt. [redacted], [redacted] East Hastings Street, Vancouver, BC, V5K 1Z3. Unfortunately, the locked building prevented successful delivery, leading to a failed pickup attempt at UPS due to the store being closed on Sunday and the following holiday Monday. By the time I returned, the cord had been sent back. I kindly ask for the cord to be resent to Amy Clift at Apt. [redacted], [redacted] East Hastings St., Vancouver, BC, V5K 1Z3. Please consider using Canada Post for delivery to ensure retention. Your prompt assistance in avoiding another return is greatly appreciated. Thank you, Amy Clift.