I have a Roku Ultra. I used a high quality HDMI cable to attach it to the back of my ho...

GetHuman-frmichae's customer service issue with Roku from February 2019

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The issue in GetHuman-frmichae's own words
I have a Roku Ultra. I used a high quality HDMI cable to attach it to the back of my home theater. The video works on my TV, but the surround sound from the home theater does not. Sound does come from the TV speakers. If I disconnect Roku, and instead use a Amazon fire stick in the same port, surround sound works flawlessly. Roku has channels that I like, but I really would like my surround sound to work too. Michael. Phone *** *** ****
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Roku

Customer service issue
Reported by GetHuman-frmichae
Feb 27th, 2019 - 3 mons ago
I have an issue with Roku too
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Seen by 5 customers so far
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Timeline
GetHuman-frmichae started working on this issue
Feb 27th 5:48pm