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Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
The issue in GetHuman-frmichae's own words
I have a Roku Ultra. I used a high quality HDMI cable to attach it to the back of my home theater. The video works on my TV, but the surround sound from the home theater does not. Sound does come from the TV speakers. If I disconnect Roku, and instead use a Amazon fire stick in the same port, surround sound works flawlessly. Roku has channels that I like, but I really would like my surround sound to work too. Michael. Phone *** *** ****
GetHuman-frmichae did not yet indicate what Roku should do to make this right.
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