I installed a HDMI bi-directional switch & cable to switch between NOW t.v. & c.d. play...

GetHuman2041446's customer service issue with Roku from January 2019

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Help with my Roku issue
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The issue in GetHuman2041446's own words
I installed a HDMI bi-directional switch & cable to switch between NOW t.v. & c.d. player. When I tried to watch catch-up programmes it all worked fine until I selected a programme to watch & then HDCP error was detected Code ***. I then disconnected this & reconnected original streaming stick & cable. However, I am still getting the same error. I tried the streaming stick on another tv & it worked o.k. Streaming stick model no. ****. Help please!
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Roku

Customer service issue
Reported by GetHuman2041446
Jan 26th, 2019 - 3 mons ago
I have an issue with Roku too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman2041446 started working on this issue
Jan 26th 12:27am