I bought one of your tcl Roku televisions in December. It developed this clicking noise...

GetHuman-murdochp's customer service issue with Roku from January 2019

Help with my Roku issue
The issue in GetHuman-murdochp's own words
I bought one of your tcl Roku televisions in December. It developed this clicking noise coming from the back of the tv whenever there is low decibel bass sounds in a movie or tv show, and it got worse. I called support at tcl and we went through a number of resets and the problem persisted. They were going to elevate it somewhere else and get back to me, but still have not. I was highly disappointed having had a roku device for years and loved it. I found online that other people have experienced this same problem, but found no solution. So now I have to pack it back up and exchange it for another television.*Please look into this issue so that future customers do not experience the same frustration that I and others have.
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Customer service issue
Reported by GetHuman-murdochp
Jan 14th, 2019 - a mon ago
I have an issue with Roku too
Seen by 1 customer so far
Similar issue to 8932 others
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GetHuman-murdochp started working on this issue
Jan 14th 5:43pm
GetHuman-murdochp indicated the issue is not fixed yet.
Jan 14th 5:44pm