I have two Roku devices on two different TV's. Both stopped working on *-**-** pm. The...
GetHuman1954553's customer service issue with Roku from January 2019
Help with my Roku issue
Next: our robot will wait on hold for GetHuman1954553 to get a Roku rep on the line!
Always use the GetHuman Phone tocall Roku. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1954553's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1954553 may need:
Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
The issue in GetHuman1954553's own words
I have two Roku devices on two different TV's. Both stopped working on *-**-** pm. The Roku will turn on and go to home page. It will allow you to select any TV app but when you do it immediately goes to a black screen with the following message: Netflix has encountered an error. Please contact your home Network or streaming device. Code: NW-*-* is on one screen and Code: NW-*-* is on the second. I have checked with both Netflix and Comcast and gone through all procedures and both were apparently fine. I believe I might need factory reset and to talk to a human being, which is seeming impossible at this point. Please help
GetHuman1954553 did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman1954553 fixed the problem
We are waiting for GetHuman1954553 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Roku customer problems.