I have two Roku devices on two different TV's. Both stopped working on *-**-** pm. The...

GetHuman1954553's customer service issue with Roku from January 2019

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Help with my Roku issue
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The issue in GetHuman1954553's own words
I have two Roku devices on two different TV's. Both stopped working on *-**-** pm. The Roku will turn on and go to home page. It will allow you to select any TV app but when you do it immediately goes to a black screen with the following message: Netflix has encountered an error. Please contact your home Network or streaming device. Code: NW-*-* is on one screen and Code: NW-*-* is on the second. I have checked with both Netflix and Comcast and gone through all procedures and both were apparently fine. I believe I might need factory reset and to talk to a human being, which is seeming impossible at this point. Please help
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I have an issue with Roku too
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Roku

Customer service issue
Reported by GetHuman1954553
Jan 13th, 2019 - 9 mons ago
I have an issue with Roku too
Not resolved
Seen by 4 customers so far
Similar issue to 8877 others
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Timeline
GetHuman1954553 started working on this issue
Jan 13th 4:52pm