I have two tv's with Roku Express. Both just stopped working *-**-** pm. Message on scr...

GetHuman1954553's customer service issue with Roku from January 2019

5 views
 | 
8871 similar
 | 
0 following
Help with my Roku issue
Try having Roku call you again?
Always use the GetHuman Phone tocall Roku. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1954553's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1954553 may need:
Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
The issue in GetHuman1954553's own words
I have two tv's with Roku Express. Both just stopped working *-**-** pm. Message on screen says it couldn't connect to Netflix.Code: NW-*-*. The second screen says the same except for Code: NW-*-*. I have contacted Internet provider and also Netlix, both ran tests and stated that is was streaming device. I am tired, angry and frustrated and getting nowhere with Roku customer service. I just paid $*.** for quick technical help and have received nothing. I believe I may need need factory reset. Can I speak to a live human being and get this fixed please?
GetHuman1954553 did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman1954553 fixed the problem
We are waiting for GetHuman1954553 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Roku's attention and get better help faster. Tap below to get started.
Having Roku issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Roku email you?
This email address isn't valid
Follow this issue
See how GetHuman1954553 fixes it.
This email address isn't valid

Roku

Customer service issue
Reported by GetHuman1954553
Jan 13th, 2019 - a mon ago
I have an issue with Roku too
Not resolved
Seen by 5 customers so far
Similar issue to 8871 others
0 customers following this
Follow this issue to see how it gets fixed