Roku shows NBA Subscription for **-**-** to *-**-**. My credit card was charged on the...

GetHuman-jbrazjr's customer service issue with Roku from January 2019

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The issue in GetHuman-jbrazjr's own words
Simply watch the NBA app for which I have already paid. ... Roku shows NBA Subscription for **-**-** to *-**-**. My credit card was charged on the **th, however when accessing NBA app, it says no account found for a week now. Give me what I pay for and credit me for the now * days.
Very frustrating as I spent over * hours trying to get this app to work .....charged my credit card on Dec.**th.
Credit the week and get me up and running.
Daughter bought Roku for me so I wouldn't have difficulty watching content .
Everything...vicious circle....Roku shows NBA active, NBA says I have no active account.
I have an issue with Roku too
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Roku

NBA One Team Pass through Roku
Customer service issue
Reported by GetHuman-jbrazjr
Jan 6th, 2019 - 4 mons ago
I have an issue with Roku too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman-jbrazjr started working on this issue
Jan 6th 7:16am