I have a Premier Plus Roku. I had it connected for a couple of days, and then it lost...

GetHuman-dvasseur's customer service issue with Roku from December 2018

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The issue in GetHuman-dvasseur's own words
I have a Premier Plus Roku. I had it connected for a couple of days, and then it lost the connection and I cannot get it back - I have rebooted both the modem and the roku many times, I've checked my password, etc. Keeps saying it doesn't have internet connection - error **.**. Computer is across the room - probably about ** feet - from the roku. Don't have an ethernet cable. When I tried to re-setup the system, I don't have the *-digit link code from the TV screen since I can't get back to that point in the set-up, and the computer won't access my account without it. So far, it's USELESS!!!
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Roku

Customer service issue
Reported by GetHuman-dvasseur
Dec 7th, 2018 - 5 mons ago
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GetHuman-dvasseur started working on this issue
Dec 7th, 2018 9:57pm