Good afternoon, **My remote (which does not have a pairing button - "IR Remote"?) does...
GetHuman1681678's customer service issue with Roku from December 2018
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The issue in GetHuman1681678's own words
Good afternoon, **My remote (which does not have a pairing button - "IR Remote"?) does not work unless it's very close to the ROKU player and even then, it still needs a few button presses and angle changes before it responds. I have tried two sets of new batteries. How can I get a new remote and how would I know which is compatible with my player? Also, do you replace remotes for free by any chance? (It doesn't hurt to ask, right?)**Thank you for any assistance you can provide!*Veronica Mansour
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