Good afternoon, **My remote (which does not have a pairing button - "IR Remote"?) does...

GetHuman1681678's customer service issue with Roku from December 2018

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The issue in GetHuman1681678's own words
Good afternoon, **My remote (which does not have a pairing button - "IR Remote"?) does not work unless it's very close to the ROKU player and even then, it still needs a few button presses and angle changes before it responds. I have tried two sets of new batteries. How can I get a new remote and how would I know which is compatible with my player? Also, do you replace remotes for free by any chance? (It doesn't hurt to ask, right?)**Thank you for any assistance you can provide!*Veronica Mansour
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Roku

Customer service issue
Reported by GetHuman1681678
Dec 3rd, 2018 - 2 mons ago
I have an issue with Roku too
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Seen by 4 customers so far
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Timeline
GetHuman1681678 started working on this issue
Dec 3rd, 2018 7:23pm