Hello, I have a roku * and am having a hard time with the time settings. **This morning...

GetHuman-katelinc's customer service issue with Roku from December 2018

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The issue in GetHuman-katelinc's own words
Hello, I have a roku * and am having a hard time with the time settings. **This morning at * something am my roku was displaying it was * something pm ( I say something due to it being like *:** am and the roku screen saver clock displayed it was *:** pm ). About * minutes later it then showed **:** pm as the time.** I did what any normal person would do and unplugged my roku to reset it, not only did that not help it, it made the time jump to **:** pm. I tried the whole unplugging leaving it for a little bit and plugging it back in * more times. Still displayed the worng time. **I then tried to manually set the time zone in the settings screen to the right time zone, only to find it was already in thw right time zone. ( I even googled the time zone for my address so I KNOW ITS NOT WORNG. This is not user error. ) I tried to google a anwers or a way to fix the problem,the roku wedsite is down for me. I cant get the webpage to load at all ( tried at least ** different times to get on the home page, * times to view a Forum page that had a user experiencing the same problem to get no where, called the hotline and got ' your model Roku can only be helped through our live web chats' bull. So cant get to the live web chat cuz as far as i know the web page is down and im starting to get a wee bit upset.) **I just want to know whats happening and if theres any way to fix it. I know im not the only one this has happened to and would like to know if this may be a warning sign the device is about to go belly-up ( that it will stop working altogether soon ) or again, how I can fix it.
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Roku

Customer service issue
Reported by GetHuman-katelinc
Dec 5th, 2018 - a mon ago
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GetHuman-katelinc started working on this issue
Dec 5th, 2018 6:43pm