Hello, I have a roku * and am having a hard time with the time settings. **This morning...
GetHuman-katelinc's customer service issue with Roku from December 2018
Help with my Roku issue
Next: our robot will wait on hold for GetHuman-katelinc to get a Roku rep on the line!
Always use the GetHuman Phone tocall Roku. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-katelinc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-katelinc may need:
Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
The issue in GetHuman-katelinc's own words
Hello, I have a roku * and am having a hard time with the time settings. **This morning at * something am my roku was displaying it was * something pm ( I say something due to it being like *:** am and the roku screen saver clock displayed it was *:** pm ). About * minutes later it then showed **:** pm as the time.** I did what any normal person would do and unplugged my roku to reset it, not only did that not help it, it made the time jump to **:** pm. I tried the whole unplugging leaving it for a little bit and plugging it back in * more times. Still displayed the worng time. **I then tried to manually set the time zone in the settings screen to the right time zone, only to find it was already in thw right time zone. ( I even googled the time zone for my address so I KNOW ITS NOT WORNG. This is not user error. ) I tried to google a anwers or a way to fix the problem,the roku wedsite is down for me. I cant get the webpage to load at all ( tried at least ** different times to get on the home page, * times to view a Forum page that had a user experiencing the same problem to get no where, called the hotline and got ' your model Roku can only be helped through our live web chats' bull. So cant get to the live web chat cuz as far as i know the web page is down and im starting to get a wee bit upset.) **I just want to know whats happening and if theres any way to fix it. I know im not the only one this has happened to and would like to know if this may be a warning sign the device is about to go belly-up ( that it will stop working altogether soon ) or again, how I can fix it.
GetHuman-katelinc did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman-katelinc fixed the problem
We are waiting for GetHuman-katelinc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.