No matter how I set the closed captions they come out in Chinese. I set English on Set...

GetHuman-sidneych's customer service issue with Roku from August 2018

Help with my Roku issue
The issue in GetHuman-sidneych's own words
No matter how I set the closed captions they come out in Chinese. I set English on Settings for both the home page and the episode. They still broadcast in Chinese. Can I speak with a live person?
GetHuman-sidneych did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman-sidneych fixed the problem
We are waiting for GetHuman-sidneych to fix the problem and share the solution with the rest of us customers.
Please help with my Roku issue
Do you have a customer issue as well?
We can help you get Roku's attention and get better help faster. Tap below to get started.
Having Roku issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Roku email you?
This email address isn't valid

Roku

Customer service issue
Reported by GetHuman-sidneych
Aug 21st, 2018 - 3 mons ago
I have an issue with Roku too
Fixed
Seen by 7 customers so far
Similar issue to 3484 others
0 customers following this
Items needed
Where was the item purchased
What type of Roku do you have
Billing address
Email address on your account
Timeline
GetHuman-sidneych started working on this issue
Aug 21st 7:52pm
GetHuman-sidneych indicated the issue is not fixed yet.
Aug 22nd 8:59pm
GetHuman-sidneych indicated the issue is not fixed yet.
Aug 23rd 9:52pm
GetHuman-sidneych indicated the issue is not fixed yet.
Aug 24th 11:23pm
GetHuman-sidneych indicated the issue is not fixed yet.
Aug 25th 1:41pm
GetHuman-sidneych indicated the issue is not fixed yet.
Aug 26th 7:44pm