I have Roku ****x streaming stick and subscribe to Filmstruck. The movies keep crashing...

GetHuman979575's customer service issue with Roku from August 2018

Help with my Roku issue
The issue in GetHuman979575's own words
I have Roku ****x streaming stick and subscribe to Filmstruck. The movies keep crashing and dumping me back to the Roku home page. I contacted Filmstruck, and they suggested I delete their app and reinstall it. I found that I cannot do that, because every time I go to the menu (via *) the "remove channel" option disappears immediately and is replaced by "manage subscription." There doesn't seem to be any way to delete the app. What can I do?
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Roku

Customer service issue
Reported by GetHuman979575
Aug 11th, 2018 - 7 mons ago
I have an issue with Roku too
Fixed
Seen by 14 customers so far
Similar issue to 3076 others
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Timeline
GetHuman979575 started working on this issue
Aug 11th, 2018 4:30pm
GetHuman979575 indicated the issue is not fixed yet.
Aug 11th, 2018 5:57pm