Roku enhanced remote won't pair with my Roku express

GetHuman-muldoonk's customer service issue with Roku from July 2018

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The issue in GetHuman-muldoonk's own words
The problem: Roku enhanced remote won't pair with my Roku express
GetHuman-muldoonk did not yet indicate what Roku should do to make this right.
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Roku

Customer service issue
Reported by GetHuman-muldoonk
Jul 7th, 2018 - 3 mons ago
I have an issue with Roku too
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GetHuman-muldoonk started working on this issue
Jul 7th 8:49pm