I have a purple roku stick and roku remote. The remote will not stay paired. Each time...

GetHuman-sdsoltar's customer service issue with Roku from July 2018

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The issue in GetHuman-sdsoltar's own words
I have a purple roku stick and roku remote. The remote will not stay paired. Each time I go to the roku input to use roku, I have to pair the remote again. The pairing process is getting harder and slower.**I got an HDMI dongle from roku, but it did not seem to help. Watching netflix last night, the program froze part way through. Had to re-pair the remote and restart from the Roku home page.**Is it the remote that is the problem or is it the roku stick?*How do I fix this problem?
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Roku

Customer service issue
Reported by GetHuman-sdsoltar
Jul 2nd, 2018 - a yr ago
I have an issue with Roku too
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Seen by 26 customers so far
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Timeline
GetHuman-sdsoltar started working on this issue
Jul 2nd, 2018 11:16pm