Roku not working won't play anything

GetHuman639787's customer service issue with Roku from April 2018

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Help with my Roku issue
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Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
GetHuman639787's next move: have a Roku rep call.
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The issue and preferred resolution, in GetHuman639787's own words:
The problem I ran into: Roku not working won't play anything
I trust that Roku will make this right and come up with a resolution that is fair.
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The screen sits there with ROKU on it and it won't go to netflix or anything else.Roku enhanced remote won't pair with my Roku expressIt’s not playing it’s just circling - when trying to Play roku
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Roku

Customer service issue
Reported by GetHuman639787
Apr 29th, 2018 - 3 mons ago
I have an issue with Roku too
Not resolved
Seen by 2 customers so far
Similar issue to 2483 others
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Timeline
GetHuman639787 started working on this issue
Apr 29th 5:04pm