it gos straigh to the home menu (netflix, vudu, prime video choices, etc.) & freezes th...

GetHuman610271's customer service issue with Roku from April 2018

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The issue in GetHuman610271's own words
reconnect my roku ... it gos straigh to the home menu (netflix, vudu, prime video choices, etc.) & freezes there, like it's crashed
I have tried everything I know - turning off & on both tv & roku, changed batteries in remote...nothing works! And I have never done this before.
getting help reconnecting my roku to my television
I have an issue with Roku too
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Roku

roku stick
Customer service issue
Reported by GetHuman610271
Apr 19th, 2018 - 8 mons ago
I have an issue with Roku too
Fixed
Seen by 2 customers so far
Similar issue to 7416 others
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Timeline
GetHuman610271 started working on this issue
Apr 19th 1:45am
GetHuman610271 shared this issue with others over email
Apr 19th 1:47am
GetHuman610271 confirmed the issue is fixed. Hooray!
Apr 19th 2:14am