Rockstar Games Customer Service Issues

Hi, I have experienced being disconnected from numerous high-paying missions where my friends received their earnings but I did not. This disconnection consistently happens during the black "loading screen" at the end of the mission. For example, I was recently disconnected from the "Doomsday Heist Finale," causing me to miss out on approximately $[redacted],[redacted]. Additionally, during the final casino mission of the second heist, where the payout was supposed to be $1,[redacted],[redacted], I did not receive my reward, despite the x2 cash bonus for contact missions. I am seeking assistance to recover the lost earnings from these disconnects that occur post-mission. Thank you, Ryan

During the time when transferring GTA characters from Xbox [redacted] to Xbox One was still available, I attempted to transfer my character. However, I received a message stating that my account level was too high to transfer. My Xbox [redacted] GTA character was hacked and leveled up to [redacted], along with everyone in the lobby. I had approximately [redacted] million in-game money that took me years to earn legitimately. Even when a modder dropped more money in my account, I asked them to stop because I wanted to transfer my character cleanly to the Xbox One. Due to these issues and losing the 1.25 million I had on the Xbox One, I took a break from the game. Recently, with my friends enjoying the game with significant wealth, it has become challenging for me to keep up by grinding heists. If Rockstar could consider granting me my Xbox [redacted] character on the Xbox One, it would encourage me to return to the game. My gamertag on both consoles is KEV DESTROYER 9.

During the time when transferring GTA characters from Xbox [redacted] to Xbox One was still possible, I tried to do it because I heard the deadline was approaching. When I attempted the transfer, it said my account level was too high to transfer. My Xbox [redacted] GTA character was hacked to rank [redacted], and I lost around [redacted] million in-game currency. Another modder gave me more money, but I didn't want it as I wanted to transfer legitimately. Due to these issues and losing money on Xbox One as well, I stopped playing GTA for a while. Now, with all the updates and my friends enjoying the game, I feel frustrated not having what I earned legit. I grinded for years on Xbox [redacted], and I just want my progress transferred to Xbox One. My gamertag for both consoles is KEV DESTROYER 9. I hope Rockstar understands my situation and helps me retrieve my Xbox [redacted] account on Xbox One.

I am incredibly curious about Rockstar's decision regarding the issue of sinking boats in Red Dead Redemption 2. Each time I try to use a boat, it unpredictably sinks, which is frustrating. It doesn't make sense to have detailed boat animations and accessible waterways only for the boats to sink randomly. While I understand some restrictions in the story mode, this issue shouldn't exist in online gameplay. I hope Rockstar addresses this problem to enhance the overall gaming experience. I urge other gamers and developers to acknowledge this issue for the benefit of all players. Sincerely, a frustrated gamer.

I purchased GTA V a few years ago and played it occasionally. Today, when attempting to log in to my Rockstar account, I received an error stating that there is no account associated with my email address. I tried the "Forgot your password?" option but did not receive an email. To check if my account still exists, I tried creating a new one. Surprisingly, I was able to create an account using "[redacted]" as my email and "2slow4gaming" as my username. It seems my original account may have been deleted, as my username remains unique. I'm unsure of what steps to take next. While I now have a new account, I'm concerned about repurchasing GTA V and losing my online progress.

I have been attempting to play Red Dead Redemption 2 online for weeks, but every time I try, I encounter an error screen attributing the issue to Rockstar Gaming Services. The error codes displayed are either 0x[redacted]6 or 0x[redacted]4. I diligently followed all the suggested solutions on the Rockstar website multiple times, including checking the game's status, clearing the Xbox's cache, addressing MAC address cache, verifying network speed, ensuring an open NAT type, examining router firewall settings, implementing port forwards, changing DNS settings, and hard resetting the router. Regrettably, I have also experienced difficulties with GTA V online. This widespread problem remains unresolved, leaving many gamers frustrated. I seek assistance in resolving this issue.

Email: [redacted] I am still experiencing the issue with no animals appearing in the game for the second time. It seemed resolved two days ago but only lasted for six hours. The problem resurfaced, and there are still no animals in the game. Additionally, I am not receiving Blue Token rewards upon upgrading during Moonshiner Missions as I did in the beginning. This lack of rewards is hindering my progress and enjoyment of the Trader and Moonshiner roles. I am also missing the Blue Tokens for completing Bounty Hunter Missions upon upgrading. I am frustrated and disappointed with the recent game issues. It seems unfair that after purchasing GOLD bars, the game experience is disrupted. Furthermore, when I try to input my email address in the description panel, the option disappears, which is also an inconvenience.

Hello, my name is Frederik. I have recently been banned from GTA5 for hacking. Yesterday, I was at a friend's house having fun jumping on a trampoline. Today, at school, I checked my email as usual and saw a message from Rockstar stating my account suspension and character reset due to hacking. I felt like I had messed up big time, similar to being rejected by a crush. Upon returning home, I found out my little brother had installed hacks on my computer for fun. I was upset because GTA5 was my main source of entertainment. I am hoping to recover my account with all its progress restored. I even paid an extra 5 euros on Steam for the 1 million starter boost. I truly hope for a positive resolution. Thank you. - Frederik J.

I recently went on a school trip and allowed my brother to use my PC to play GTA Online. Unfortunately, he installed mods without my knowledge. Upon returning, I discovered that I've been banned for a month. I have since removed all mods from my PC and enabled two-factor authentication. I'm hoping to inquire about the possibility of being unbanned. My brother only added money and RP. I apologize for any violations of your terms of service on his behalf. I play on PC under the username 'gearedjake'. Thank you for your assistance. -Jake

Hello GetHuman, I used to enjoy playing Grand Theft Auto V on PlayStation 3 when I was younger. Unfortunately, I had to sell my PlayStation due to financial reasons. Now, I can't remember the email or password I used to register my account. The only details I recall are my Rockstar username "martinshady," my birthdate as September 4th (probably [redacted] instead of my actual birth year of [redacted]), and the possibility of using "Shady" as a fake last name. My legal name is Martin Nikolaisen. I'm from Norway and have lived here my whole life. I'm willing to provide more information if needed.

I have another account on PlayStation that I used for GTA V Online, the PSN ID for that account is ‘degea_dude1’. It was around level 95 with approximately $5 million in the bank and businesses. Unfortunately, the PlayStation Network permanently banned that account due to a mistake, and I am frustrated because permanent bans cannot be reversed. This means I have to bid farewell to my years of progress on GTA Online. I have now started a new account called “DeGeaDude_1” and I am using it currently. I am hoping if it is possible to transfer my character from the old account to this new one. This way, I may lose the old account but still retain my character, which I have put a lot of effort into over the years. Your assistance in this matter would be greatly appreciated.

In Red Dead Online, I encountered a frustrating issue during a trade mission where I was supposed to earn $[redacted] from a goods sale. However, after the cinematic cutscene, I didn't receive any money, and my goods disappeared without any on-screen notification. Worried about this, I decided to log off and then back on. Upon returning to my camp, it failed to appear on the map despite my physical presence at the location. Thankfully, after a few minutes, everything loaded correctly, including my camp. When I attempted to access Cripp's Trading Co. at the butcher's table, I encountered an error preventing me from entering. To my disappointment, my money remained at $[redacted], the same balance I had prior to the trade mission. I am perplexed and frustrated about the disappearance of my hard-earned $[redacted] worth of goods and hope to resolve this issue without having to redo the grind.

While playing GTA today on 19/01/[redacted], I experienced an unfortunate setback. I worked hard to level up to 22, completed a heist, upgraded some cars, purchased a Bifta, and saved approximately 200k. However, after taking a break and returning to the game, I noticed that my progress had been reset. I was sent back to level 13 with only 14k in the bank, none of my upgrades or purchases were there, and all my stats had been reset as well. It's disheartening as I feel like I've wasted about 9 hours of gameplay. I would greatly appreciate any assistance in retrieving my progress or restoring my previous account. Thank you.

I am unsure how it occurred, but after purchasing an MC clubhouse and a cocaine lock-up with upgrades, I launched a mission from the lock-up. During the mission, I lost connection. Upon rebooting GTA Online, I discovered that I had lost both the MC clubhouse and cocaine lock-up, having spent around 2 million in total. Despite repurchasing the MC clubhouse, I lack the funds to get back the lock-up. I am hoping for assistance in understanding this issue and possibly recovering my lost money. I have put in a lot of effort to reach this point and this experience has been disappointing. I also hope this issue is addressed to prevent other players from encountering the same problem. Thank you. -BANSHEECXNT on Xbox One

I experimented with Gta 5 hacks to acquire online money due to greed. Acknowledging my mistake, I am now doubtful and aware of the consequences. Despite not being detected initially, I indulged in spawning cars and shooting pedestrians in story mode using the hack client. Subsequently, I removed the hack from my C-drive to avoid misuse. Upon rejoining a lobby, I witnessed flying cars blowing up, assuming it was due to a hacker in a previous lobby, leading to my confusion. Moments later, Rockstar suspended me. I seek clarification on the suspension reason and hope to restore my original character without a reset.

I experimented with Gta V hacks to gain online money out of greed. I realize it was wrong, and I accept the consequences for not following the rules. I used the hacks in story mode by spawning cars and causing chaos, but then I uninstalled the hacks to avoid further issues. However, when I joined a new lobby, I saw flying cars that exploded, even though I didn't have the hack running. Shortly after, I was suspended by Rockstar. I want to understand why I was suspended and if there's a chance to restore my original character instead of facing a reset.

I have been playing Red Dead Redemption 2 on Steam for 87 hours without any issues until today when I encountered the ERR_GFX_STATE error. I have an Intel i7-8700k processor, 32GB RAM, Nvidia GTX [redacted] graphics card, and Windows 10 Pro 64-bit. I have tried various solutions found online, including changing launch options in Steam by adding (-ignorepipelinecache), deleting sga. files in the game settings folder, and updating my Nvidia GTX [redacted] drivers to the version [redacted].87 released on 1/6/20. The game used to run smoothly but now it crashes after the startup splash screens, with a blurred and unclear play screen along with a busy computer icon that keeps rotating. None of the keyboard or controller functions work, forcing me to exit the game. I spent $79.99 on this game and now I am unable to play it. I am disappointed with Rockstar at this point and would appreciate any help to resolve this issue.

I have been unable to play Red Dead Redemption 2 online on my PS4 since the launch day. I keep receiving error codes like [0x[redacted]4] or [Error: 0x[redacted]6] and can't join a server. Despite being a professional internet installer and having a hardwired connection to my modem, I encounter this issue exclusively with Red Dead Redemption 2. Unlike GTA, I rarely access the servers for Red Dead, only managing to do so about three times since the release. Offline play works fine, but I really want to enjoy the online experience. Is there a solution I might be overlooking?

Hello, I encountered an issue while playing GTA5 on my PS4. Recently, there has been a glitch in the game when trying to access one of my personal vehicle garages. Whenever I attempt to replace a car with a new one but the garage is full, selecting a different garage ends up with the vehicle missing inside. Specifically, I tried to swap a quad bike for a new vehicle, but the game glitched and loaded me into the garage without the quad bike. Days later, when trying to get my Oppressor mk II from the mechanic, I discovered it was replaced by the missing quad bike. I never chose to swap my Oppressor mk II, which I've fully upgraded and cherish. Can you please assist me with resolving this issue? I eagerly await your response. Username: TEXT365ldnUK Email: [redacted]

Hello, I've been in contact with Rockstar support for over two weeks regarding an issue with accessing bonus content in multiplayer despite having it available in single player. Despite providing evidence of purchase and installation, I was asked to repeat steps and provide screenshots and videos. Subsequently, a support representative advised me to have someone else log in to my Xbox to access the content, which led to me being deemed ineligible. I am disappointed in the support team's handling of the situation as it resulted in me losing access to content I paid for. I've been a loyal Rockstar fan for years, having played all the GTA and Red Dead Redemption games across multiple platforms. This experience has left me feeling dismissed and frustrated.