Rockstar Games Customer Service Issues

I'm experiencing persistent issues while playing Red Dead Redemption 2 on my PlayStation 4. The game consistently crashes with a Rockstar error message after playing for a short period. Sometimes I can only play for a few seconds before it shuts off, and other times I get a brief respite of a few minutes. Each time it prompts me to input a code and restart the game, which has been happening for months now. Despite the game being potentially enjoyable, these recurring problems have led to significant frustration, making me reluctant to continue playing Red Dead Redemption 2 or any other titles from the same developer.

I have received a 15-day bad sport penalty on GTA 5 for destroying oppressors. This has happened before, but I would like to appeal this decision. I enjoy playing with my friends, and GTA 5 is the main game I play. I am eagerly anticipating the casino update and was thinking of purchasing my first shark card. If there is a way to address this issue, I would appreciate it. I understand that this cannot be a frequent occurrence. Please respond when possible. Thank you.

Hello, I am considering a character transfer for Grand Theft Auto 5. I repurchased the game for PlayStation 4 and have a new online account. I had significant progress on a previous PlayStation account that I no longer use. I am looking into transferring all my progress to my new account. I have my Social Club login details and I am hoping this transfer is possible. Thank you for any assistance provided.

Dear Rockstar, I have been a huge fan of the GTA franchise for many years. However, I am quite frustrated by the current state of the online mode. It is disheartening that players do not have access to all online activities in private sessions. Dealing with others destroying my in-game goods has caused many of my friends to stop playing. It feels unfair that players can now purchase their way to success, making the game pay-to-win and creating an imbalance between players. I urge you to consider allowing all online activities to be completed without the need for public lobbies. This change would greatly benefit the community and make the game more enjoyable for everyone. It's disappointing to see the game becoming more stressful rather than fun. I hope you can address these concerns soon. Thank you.

I purchased GTA 5 online for my PC through my Steam account. Recently, I bought a Bikers Club and the cheapest Cocaine Lockup for 500k. However, after completing the supply mission, which involves retrieving supplies in a car, the game keeps showing me the process repeatedly in a loop. It doesn't allow me to continue playing in the public lobby. Despite trying various methods, I keep encountering the same problem. I've attempted the mission six times, only to face the same issue continuously. Any assistance would be greatly appreciated. - KevKuresMars

I have had issues with my Rockstar Games account in the past. It was hacked once, but I managed to recover it and changed the password. Unfortunately, it got hacked again, and this time, the hackers changed the email linked to the account. Now, I am unable to access the account because I don't know the email or password associated with it. The current name on the account is baahtsizbedevi, but the original name was skimpywimpy. The previous email linked to the account was [redacted]

I was excited to receive a message from Rockstar on July 18th about the new diamond casino and penthouse suite available on July 23rd. The promotion offered free membership, the penthouse, $1,[redacted],[redacted], and extra benefits on shark cards if I linked my Twitch and Rockstar social club accounts by July 19th. I completed all the necessary steps, even verifying the account linkage through email. However, when I logged in today, I didn't receive any of the promised benefits. Additionally, I encountered issues with an unauthorized charge from Amazon after signing up for their service, which resulted in my account being canceled. I am unsure if this cancellation affected my Rockstar perks. Can anyone provide insight into this situation? Thank you.

I claimed the Twitch Prime loot for the free Grand Theft Auto V penthouse and money on the 18th. However, when the Diamond Casino and Resort update was released, I was disappointed to find that I didn't receive my loot while my friends who claimed it the same day did. I pay for Twitch Prime and PS Plus specifically for GTA V online, so this was upsetting. Not being able to access the VIP parts of the penthouse and missing out on the benefits really affected my enjoyment of the update that I had been eagerly waiting for since [redacted]. It's frustrating to not get what I was promised and miss out on the perks that would make the casino DLC complete.

I purchased 20,[redacted] chips at the casino. After spinning the wheel and winning the thrax car, I was excited to see it should be sent to my garage. However, when I tried the twilight knife slot with a 25-chip bet, the game did not spin but still took my chips. I couldn't exit the game and was stuck reading the rules for 1-3 minutes. Eventually, I had to restart my game. Upon returning, I got refunded for the chips I bought, but the thrax car was missing. This situation is disheartening after thinking I had won. Any assistance with resolving this issue would be greatly appreciated.

It appears that there are several players causing issues in the game. Among them are "Deadshot", "Dylan", "Anthony", "Stingray", "Dead Shot's Queen", "Doc", "Doc's Joker Girl", and "Momma JPC" in groups like "JPC Family", "Alliance", and "Outlaw Crew". They are reported to be starting trouble and cheating. I will gather their gamer tags and provide them to you for further investigation. The behavior of these players is concerning, and action may be needed to address the situation. Thank you for your attention to this matter.

Issue: I am experiencing a problem with launching GTA V through Steam. When I click on the play button, it takes roughly one minute to log in to my Socialclub account and then crashes when trying to start the game. Start of the issue: After upgrading my Windows to version [redacted] (Build [redacted].[redacted]) and installing the latest updates for GTA V, I encountered an error message saying that the MFREADWRITE.DLL file was missing. I learned that for Windows 10 N, I needed to download the Media Feature Pack to obtain this file. Even after installing the Media Feature Pack and resolving the initial error, GTA V still crashes upon launch despite attempts to troubleshoot. Steps taken so far: I have tried reinstalling GTA through Steam on both my Data-Partition and system partition within the Steam folder. Manually launching the GTALauncher prompts me to use Steam, while attempting to run GTA.exe results in errors related to the MF.DLL file. I attempted to replace the file but to no avail. Any suggestions to successfully run GTA V are greatly appreciated.

Today around 3:10 pm central standard time, I cleared out my warehouse. Out of 19 crates, I successfully dropped off 8 without a hitch. Unfortunately, the final two crates did not drop, resulting in a loss of approximately $[redacted],[redacted]. Similar frustration occurred on July 15th around 6:00 pm central standard time during a mission where I had to drop goods at 10 locations from a plane. While 7 of them went smoothly, the last 3 failed due to a game glitch preventing me from completing the mission, leading to a loss of $[redacted],[redacted] worth of goods. Combining both incidents, I have lost nearly $1,[redacted],[redacted] in-game currency. These technical issues have impacted my progress significantly, and I seek assistance to address these disruptions promptly.

While playing the game today around 3:10, I encountered a glitch during a sell mission that prevented me from dropping off my last 2 crates, resulting in a loss of $[redacted],[redacted]. A similar issue occurred around 6:00 pm Central Standard Time on July 15th during another sell mission where I couldn't drop off the goods at the last three locations, causing a loss of $[redacted],[redacted] worth of goods. In total, I lost close to $1,[redacted],[redacted] in game currency due to these glitches. I am seeking assistance to address this issue as it affected my in-game progress and credits unfairly. I would appreciate guidance on how to resolve this matter promptly.

I recently obtained a new Thrax from the wheel, but now it's missing. When I was near the LS Customs, I briefly stepped away to download Discord. Upon returning to the game, my character was by the road, and the car was nowhere in sight. I initially presumed someone blew it up. After contacting More Mutual Insurance without success, I switched sessions and discovered it missing from my arena as well. I thoroughly checked all of my garages to no avail. Today, the servers have been unreliable, with messages indicating saving failures. It's perplexing as the car should have already been saved. This occurred on July 24, [redacted], during the Casino DLC.

Hello, I would like to report an issue I experienced while playing GTA V. After completing the final casino mission and receiving the cash reward, I went to collect the free car (Paragon R Armored) at the designated location. Unfortunately, when I tried to modify the car at the nearest mod shop, it wouldn't allow me to make any changes. I decided to head to a different mod shop, but just then, I got kicked from the session with an error message stating "Failed to join job/active." Upon rejoining GTA Online, I found myself back at the casino with the cash, but the car was missing. I checked with my mechanic and all my garages, but the car was nowhere to be found. I waited for a notification, but it never came. It seems like the game registered that I received the car, but I did not. My PlayStation ID is No1killer210. Thank you. Junaid Shah.

Platform: PC Windows 10 In-game Name: ZeromadHero Character Slot: 1 Hello, I won the Truffade Thrax on the first day of the Casino Update and customized it with some tuning parts. Unfortunately, after an accident, the car was destroyed. Even though it had Full Coverage, the insurance company didn't respond when I tried to claim it. Now, three days later, the car has disappeared entirely from my account. It seems like the Full Coverage glitched away. I'm hoping for a replacement or refund for the lost vehicle.

After completing the Casino Heists as the host, I obtained the new "Armored Paragon R" for free. I customized it at a shop and stored it in my garage. When trying to use it later, another player destroyed it. Unfortunately, Mors Mutual insurance doesn't cover it, and it's missing from my garage with no way to retrieve it. Some sources mention it may lack insurance, but typically vehicles get insurance when placed in a personal garage. I even tried replaying the missions, but it seems I can only have one. I am eager to get my car back.

On the first day of the Casino update, I switched my property from the Del Perro pier apartment to the free garage from pre-ordering GTA5. It said I'd receive a $[redacted],[redacted] refund, but I haven't seen it yet. Then on the second day, I went online after playing at the casino last night with nearly [redacted],[redacted] chips, but when I logged in this morning, all my chips were gone. This is incredibly frustrating. I won't buy another shark card if my money and chips keep disappearing. It feels unfair. If you can check my in-game purchases, my Xbox One gamer tag is x DR DOOM 24 x. Any help would be appreciated.

I am disappointed that my country is not included in the list of countries allowed to play casino games. This restriction forces us to engage in missions with lower payouts. If allowing my country to play casino games cannot be arranged, it would be fair to provide higher mission rewards to compensate for the inability to gamble. It's essential that players like us have the opportunity to earn money within the game despite the limitations imposed.

My social club account is quite old; I have been using the same one since an older generation console. It is linked to my PSN, which I use to sign in. Recently, the email address associated with my social club was shut down due to suspicious activity. I'm trying to update it to a new email I created, but I forgot my social club password since I usually sign in through PSN. I can't request a password change because the account is linked to the wrong email that I can no longer access. I reached out to Rockstar Support 24 hours ago but have not received a response yet. The new email I want to change it to is [redacted], but I'm uncertain about the process.