I accidentally got rid of a new expensive vehicle permanently without meaning to.

GetHuman-nichband's Missing Items issue with Rockstar Games from July 2019

Help with my Rockstar Games issue
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-nichband's own words
Buy a new vehicle and put it into a full garage. I took the vehicle to be replaced out of the garage, not knowing it would be permanently deleted. ... Hello, I am a player on GTA * online for PC. My handle is MF*Ironboy for reference. I recently made a horrible mistake for which I am hoping to receive some support for. I was storing a newly purchased Scramjet, purchased at sale price of *,***,***, in a garage of mine. I wanted to store a newly purchased Sultan in its place in my full garage. I chose to replace the Sultan for Scramjet in my garage. At the time I naively thought the Scramjet would simply be stored in an empty space in another garage I owned and the Sultan would take its place. I shortly learned that the Scramjet has completely disappeared and was in none of my other garages. I was shocked and couldn’t believe that I just replaced a **,*** $ vehicle for a *.* $ one. I’m very distraught over the situation as I am a honest player and spend many hours grinding to make money in game. I would love to get my Scramjet back if at all possible, or be very open to any other help available. I realise this was my mistake, but I honestly didn’t know that when the vehicle was replaced it simply got rid of the other one for good. I feel awful. Any help is greatly appreciated. Thank you.
When the option to replace a vehicle in my garage with another was offered, it was not clearly stated that the replaced vehicle would vanish forever.
Giving the vanishes car back to me, or refunding the price for it.
I’ve been playing rockstar games for over ten years. I have been on gta * online for nearly * years now. I’ve really enjoyed all my experiences so far.
I have made contact and a formal complaint to have the issue looked at and resolved.
How GetHuman-nichband fixed the problem
My issue was resolved with Rockstar after contacting them via their support site. Initially I made a formal complaint that generally related to my problem. Over the course of a few days Rockstar did contact me to verify my issue. After a short conversation over email, I explained my situation in fine detail and saw the issue resolved. I provided an honest explanation as to what exactly had happened in game and provided possible solutions asking Rockstar for possible reconmpensation. In the end I believe my thoroughness and honesty helped them to make a decision to ultimately help me by replacing the cost of the missing item I had. I’m very appreciative and impressed. I wouldn’t expect this to happen to everyone, all the time. But, Rockstar surely kept me as a fan today.
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Rockstar Games

Buy a new vehicle and put it into a full garage
Missing Items issue
Reported by GetHuman-nichband
Jul 6th, 2019 - 2 years ago
Fixed
GetHuman-nichband shared how to fix
Seen by 5 customers so far
Similar issue to 26143 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Platform(Console Type)
GamerTag(Username or PSN ID)
Name of Account Holder

Timeline

GetHuman-nichband started working on this issue
Jul 6th, 2019 8:37am
GetHuman-nichband indicated the issue is not fixed yet.
Jul 6th, 2019 1:59pm
GetHuman-nichband indicated the issue is not fixed yet.
Jul 6th, 2019 2:05pm
GetHuman-nichband confirmed the issue is fixed. Hooray!
Jul 9th, 2019 2:10pm

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