This issue is dealing with Grand theft auto * on Xbox ***. I frequently run into "modde...

GetHuman-ddarity's customer service issue with Rockstar Games from November 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ddarity's own words
This issue is dealing with Grand theft auto * on Xbox ***. I frequently run into "modders" who are able to do anything from change the weather to making cars fly to dropping * million dollars on you from the sky. A few months ago, randomly in a game, my level jumped from maybe ** or so to like **** and I also had a lot more money in the bank. I didn't mind this at all and played like that for a while until today. Again randomly, my level has dropped all the way to *. Furthermore, I have like NEGATIVE * million XP so there is no hope of ever climbing also, I can't interact with anything during normal gameplay. I don't have the option to buy when I go in stores, garage doors do not open for me, can't mod my car or character etc and also my quick GPS will only show my owned properties it won't show mod shops clothes etc I'm fairly sure I am the victim of some kind of hack. My Microsoft account is *****@***.com, I actually receive mail at *****@***.com (no *). My Xbox tag is father*ftheyear (the * is a zero). Phone number *-***-***-****.
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Rockstar Games

Customer service issue
Reported by GetHuman-ddarity
Nov 25th, 2018 - 3 mons ago
I have an issue with Rockstar Games too
Seen by 5 customers so far
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GetHuman-ddarity started working on this issue
Nov 25th, 2018 4:09am
GetHuman-ddarity indicated the issue is not fixed yet.
Nov 25th, 2018 5:01pm