Hi there **I preordeted red dead redemption * special edition for x box one from Amazo...

GetHuman1484861's customer service issue with Rockstar Games from November 2018

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The issue in GetHuman1484861's own words
Hi there **I preordeted red dead redemption * special edition for x box one from Amazon and received with it a pre order bonus.**However the pre order bonus has not worked. I have used the code provided and the item did not download for it and is not showing when I check my game management section. It does not show up. The special edition content does but the prefer bonus of the war horse and outlaw survival kit does not. It hasNot has it appeared in the game.**I have tried manually finding the add on content to download it on the x box store but it will not allow me to down load it with out a code and when I enter mine it says it has already been used. **I am hoping you can help me resolve the problem I am having.**I contacted Amazon about this issue and they advised me to contact you. **I can forward the emails if you so require. **The code in question was *V*KF-TY**M-WRDH*-PT*GC-*JPXZ**If there is any additional information you require please feel free to ask and I will do my best to provide it.**Look forward to hearing from you**Regards *Rhys Proudfoot
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Rockstar Games

Customer service issue
Reported by GetHuman1484861
Nov 3rd, 2018 - 2 mons ago
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Nov 3rd 8:44pm