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Rockstar Games Customer FAQ

Top Answers & How-to Guides

What is Rockstar Games's Phone Number?

The question we are asked most often is about how to talk to Rockstar Games customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Rockstar Games Social Club Account?

You must know what requirements are critical for the recovery of your Rockstar Games Social Club account. It can be difficult to recover...

How Do I Recover My Rockstar Games Password?

You can easily reset or recover your Rockstar Games password through a few simple steps. By submitting a reset request from the login...
Ask any question you have about Rockstar Games customer service, get an answer now.
Contact Rockstar Games customer service

Recent Rockstar Games Customer Questions

My user name and password is someone else's email and password and they can sign into my game. I want to change my user name and password.

To change your username and password, first, sign in to your Rockstar Games Social Club account. Once signed in, click on your profile located at the right upper-hand corner of the page and select 'Settings'. In the settings, you can find options to change both your username and password under 'Account Information'. After making the changes, ensure to save them. For security purposes, it is recommended to choose a strong password that is not easily guessable, and not to share this information with anyone. Your privacy and security are of utmost importance to us.
Asked May 11, 2024 6:13 PM

Deleted my character by mistake

We're sorry to hear that you've accidentally deleted your character. Unfortunately, once a character in a Rockstar Game is deleted, it's not recoverable. This action is permanent, as warned by the prompt that appears when you attempt to delete a character. However, you can create a new character and start a new journey in the game. We understand the frustration, and encourage you to be sure before confirming any deletion requests in the future. Keep in mind, though, that the fun of Rockstar Games is in the journey, not just the destination. So starting a new character can lead to all new experiences and fun!
Asked Apr 22, 2024 7:33 AM

I was playing on PlayStation five GTA five version and my account got deleted. How do I get it back?

We're sorry to hear about the issue with your GTA V account on PS5. If your account was accidentally deleted, Rockstar can't restore it because the data is permanently lost. Please ensure not to share your account details with anyone to avoid this. Always try to regularly back up your game data to preserve your progress. However, if you believe your account was incorrectly deleted by Rockstar, you can directly reach out to their Customer Service for assistance. They can check if there was a mistake or a violation that warranted the deletion of your account.
Asked Apr 19, 2024 4:17 PM

my xbox account was linked to my old playstation account and i cant unlink it because the email was hacked

We're sorry to hear about this situation. Normally, if you've linked a PlayStation and Xbox account to a Rockstar Games account, unlinking isn't possible directly through the user. You would have to contact Rockstar Games support for assistance. Unfortunately, if your email has been hacked and you can't access it, this may complicate things. While we can't unlink it ourselves, we would advise to secure your email as your first step. Remember to set a strong password for your email and make sure to enable multi-factor authentication for added security.
Asked Apr 18, 2024 3:38 AM

the account I'm trying to recover is linked to an old account I no longer have access to and is wanting me to sign into that one

We're sorry to hear about your account access issue. Unfortunately, for account recovery, it's usually necessary to have access to the original email address linked to your account. Forgotten emails or lost access can complicate the recovery process. If it's a matter of a forgotten password to your old email account, we suggest utilizing the recovery procedures provided by your email service. If you've also lost access to your email account, you might not be able to recover your Rockstar Games account. We recommend keeping your email account information up-to-date and secure to avoid such issues in the future.
Asked Apr 5, 2024 12:58 PM

Help me with my Rockstar Games customer service issue

Account Recovery

How Do I Recover My Rockstar Games Social Club Account?

You must know what requirements are critical for the recovery of your Rockstar Games Social Club account. It can be difficult to recover...
Read more

How Do I Recover My Rockstar Games Password?

You can easily reset or recover your Rockstar Games password through a few simple steps. By submitting a reset request from the login...
Read more

What do I do if my Rockstar Games account was hacked?

Rockstar Games offers games and merchandise to customers, with the option to link your Playstation to your Rockstar account. If you...
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Cheating Prevention

How Do I Get Out of the Cheaters Pool on Rockstar Games?

Customers enjoy playing with peers and other online gaming community members as a form of entertainment and spending leisure time....
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Reporting Issues

How Do I Submit a Report Ticket to Rockstar Games?

Rockstar Games is an American-based video game design company with highly popular titles such as Red Dead Redemption and Grand Theft...
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How do I report a loss of GTA online characters, cars, rank, or items to Rockstar Games?

If you lost your character or if you noticed that something is missing from your account with Rockstar, here's the best way to report...
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Refunds

How do I get a refund from Rockstar Games?

Rockstar users can refund digital purchases within 14 days if not used more than 2 hours. Refund applies to EU/UK/EEA customers. Physical...
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In-Game Problems

How Do I Let Rockstar Games Know About an In-Game Problem?

To report in-game problems to Rockstar Games, follow these steps: 1. Identify the problem you're experiencing. 2. Visit the Rockstar Games Support website for information and resources. 3. Check the Official Rockstar Games Forums for potential solutions. 4. If needed, submit a support ticket directly to Rockstar Games. 5. Select the gaming issue and platform you're using. 6. Choose the specific problem you're experiencing. 7. Click "Contact Us" to finalize the ticket submission. 8. Provide more details about the problem and submit the ticket. 9. Be patient and polite while waiting for a response, which generally takes about a week....
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Character Transfers

How do I transfer a character on Rockstar Games?

You put a lot of work into building your characters up. They become an extension of you. That's why you'll want to follow this guide...
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We look to the Rockstar Games issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Rockstar Games issues reported to GetHuman
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