Rockstar Games Customer Service Issues

Archive 82

The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #82. It includes a selection of 4 issue(s) reported November 13, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My cash card got hacked recently, and multiple unauthorized Xbox purchases were made on October 20. I did not make these transactions, as they occurred in rapid succession. There were a total of 25 transactions that day. I need a refund for the unauthorized charges. I put in a lot of effort to earn my money, just like you do. If you review the transactions, you will see they were not made by me. Kindly reach out to me at [redacted].
Reported by GetHuman-fatthall on Monday, November 13, 2023 10:58 PM
When attempting to log in and play Grand Theft Auto 5, I encounter an error message stating, "We couldn't sign you in automatically, please login manually." Despite trying all my current email addresses, I am unable to access the game purchased on Steam. A notification pops up indicating that "This Steam account is already linked to a different Social Club account." Repeatedly trying my various email addresses yields the same result. Assistance is needed to resolve this issue so I can resume playing my digitally acquired Grand Theft Auto V on Steam. While the game was functioning smoothly around 5 months ago, I am now unable to progress past the login page.
Reported by GetHuman8699108 on Thursday, November 16, 2023 1:25 AM
I am the owner of account BMV[redacted]7. Today at 13:40 (GMT +3), I received an email about a change in the email address linked to my Social Club account. My email is [redacted], and the hacker's email is [redacted] When I try to follow the link to recover my account, I get an error message saying "Sorry, an unexpected error has occurred! If you continue to see this error, please contact customer support for assistance." What should I do in this situation and how can I retrieve my account? Please help me recover my account.
Reported by GetHuman-orehov on Monday, November 20, 2023 7:43 PM
I received an email today, November 20, [redacted], at 13:40 (GMT +3), regarding changes to my Social Club credentials. The email address was changed from [redacted] to [redacted] I clicked on the link provided to restore my account as instructed in the email but encountered an error message stating, "Sorry, an unexpected error has occurred! If you continue to see this error, please contact customer support for assistance." I need help recovering my account.
Reported by GetHuman-orehov on Monday, November 20, 2023 7:50 PM

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