I bought a next gen console and was hoping to play GTA V with better graphics and new f...

GetHuman703204's customer service issue with Rockstar Games from May 2018

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Before contacting them, items GetHuman703204 may need:
Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
Tip from another customer
To recover your Rockstar account, you must have the correct email address and access to the email otherwise Rockstar will not help you. You can reset the password here https://socialclub.rockstargames.com/profile/requestresetpassword.
The issue in GetHuman703204's own words
I bought a next gen console and was hoping to play GTA V with better graphics and new features. However, when i downloaded the new version of the game onto my Xbox One, it automatically synced my account and did not download my correct player which had many cars and high level and cash. i tried for about an hour to resolve the situation but nothing seemed to work and i had to start over at level * with nothing. i looked it up and realized that i happened to be behind the deadline for character transfers. i solely bought my new console to play GTA V on the next gen platform, but have now been completely turned off to the game. i was wondering if it would be possible to recover my character and all of my attributes and assets?
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Rockstar Games

Customer service issue
Reported by GetHuman703204
May 21st, 2018 - 6 mons ago
I have an issue with Rockstar Games too
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Timeline
GetHuman703204 started working on this issue
May 21st 3:31am