Rockstar Games Customer Service Issues

I am experiencing harassment and verbal abuse from a player on GTA5. Despite asking them to stop, they continue to send me hurtful messages both in the game and on PS4. I have had my PS4 since [redacted] and dealt with negative comments before, but this individual has crossed a line. I have never reported anyone before, but I felt compelled to contact Sony and provide them with case number [redacted]0. I am reaching out to seek assistance in handling this matter. The player violating the code of conduct on GTA5 goes by the Playstation account name { sds1113 }. I attempted to screenshot the messages but they did not save. GTA serves as an outlet for many, including myself, for social interaction and stress relief. This person's actions, however, have been deeply upsetting, especially considering my battle with depression. It is crucial to address this issue promptly to prevent further harm.

I've been experiencing frequent disconnections while playing Grand Theft Auto V online, interrupting my missions and heists and causing me to lose money and game time. This has become quite frustrating as I invest a lot of time and money into the game. I believe I should be compensated for the server issues by receiving millions of dollars, especially considering the significant amount I've spent on Shark cards over the past 5 years. My gamertag on Xbox One is ccsdavirus, and the email associated with my account is [redacted]

While playing GTA 5 online around 6:30 p.m. EST, another player named SUPERNOVA disrupted my game by removing my character from a plane, taking away my ability to move or use weapons, killing me, and placing what seemed to be a KKK hat on my African American character. Despite trying to report the incident, the option was not available. Subsequently, I was kicked out of the session and experienced difficulty getting back online for approximately 30 minutes. It seems like the player is using modding abilities to interfere with gameplay. I would appreciate it if the game history could be reviewed to address this issue. All I did was attempt to shoot a missile at the disruptive player. I believe this behavior should be addressed and appropriate actions taken to prevent a recurrence.

I am experiencing disconnections from every session, even when I join invite-only sessions. In a GTA transform race, I was killed by a jet for the first time, despite having [redacted] kills, resulting in a misleading K.D.R displayed as 91.00 instead of the correct [redacted].00. My gamer tag is WillfulSheet821. I would be grateful for any assistance you can provide in resolving this matter. Thank you for addressing my concerns. P.S.

My phone and console have been compromised by modders, making it hard for me to use either device. I am currently experiencing an attack on my phone as I write this message. It has been over a month, and I urgently need assistance to resolve this issue promptly. Despite granting permission for Rockstar to fix my console via email at 4:08 pm, I have not received any updates from them. I caution new players that playing online can expose you to modders who can infiltrate closed sessions and monitor your activities. I advise parents to supervise their children playing GTA 5 online, as modders can disrupt the experience. The situation is concerning as modders have attempted to delete content from my devices, affecting gameplay. I have documented evidence of these incidents, but have faced challenges reporting them due to the disruption caused by modders. Rockstar needs to address this issue promptly and proactively to safeguard the gaming community.

Upon logging into GTA V, I headed to my hangar intending to start air freight missions. Sadly, my V65 Molotok was missing, which left me feeling disappointed. Rebooting the game didn't help in recovering the plane, which happened to be one of my favorites alongside the Lazer. After trying numerous restarts, I shifted focus to races and missions. However, when I went to choose my trusted Truffade Nero Custom for a race, it was nowhere to be found. This prompted a search through my office garage, where I usually kept it, but it was also gone. The absence of these vehicles has left me quite frustrated. Restoring my Molotok and Truffade Nero Custom or providing compensation for repurchase would be deeply appreciated. For any responses, please reach out via email at [redacted] My Xbox account is gabunviper453 if needed to locate my GTA V Xbox account.

I experienced a frustrating issue with GTA Online. After my game crashed, I had to restart it but was prompted to enter an activation code. Despite trying various troubleshooting steps like reinstalling and waiting, the issue persisted. I resorted to purchasing another code, only to be unexpectedly placed in an intro mission in North Yankton upon entering it. Subsequently, when attempting to join an online game, I was shocked to discover that my account had received a permanent ban. Furthermore, my friends list showed a reduction in contacts, with one friend inexplicably missing. I am perplexed by these sudden developments and am seeking assistance to have the ban lifted as I believe I had no control over the situation, leaving me unable to connect to Social Club services.

Recently, I bought a $50 shark card from Walmart and later realized the activation code was on the receipt I tossed. Walmart has not been able to provide the correct code for me despite multiple visits. Initially, they even gave me a serial number instead of the activation code. The code they provided, "GTAWHAPS4POR," seems to be incorrect and I am in need of assistance to resolve this situation as the card was given as a gift to my GTA enthusiast partner.

The game loads slowly and has issues allowing play with friends. I lost almost $10 million in-game due to lags, kicks, and glitches. Trying to sell, I was prompted to make 20 deliveries in 15 minutes but could not find players to help, making it impossible to complete the task. Rockstar incites players to sabotage each other, leading to unfair gameplay experiences. My support tickets have gone unanswered for months, and I am frustrated by the lack of human interaction. Being asked to provide proof of issues through a YouTube video seems unreasonable to me. I feel unsupported and unacknowledged, and I am considering deleting my Xbox account. Can anyone offer advice on how to handle this situation?

I recently returned to GTA Online after a year-long absence. During a heist with friends, I had to kick a problematic player twice, resulting in an unexpected ban from July 1, [redacted]. I appealed to Rockstar Support three days ago but received a generic response about violating rules and being limited to story mode. I have not used mods, voice chat, or cheats. My support tickets were closed automatically, making me feel unheard. I seek clarification and hope for a review of my case. Thank you. - Aaron

Hello, I am Jason. I have an account with Rockstar for GTA V. My nickname on GTA V is ParashootHHN. Recently while playing online, I encountered an issue with a player on the opposing team who seemed to be collaborating with my own team unfairly, resulting in my being targeted and subsequently penalized with a dunce hat for over two years. This unfair treatment has limited my interactions within the game, preventing me from being invited to missions. I feel unjustly singled out and unfairly punished. Could someone assist me with this matter, please?

Yesterday, I had an issue where the game put me in bad sport due to a connection problem. Despite not playing for even a minute, I was labeled as a bad sport player. This resulted in a 2-month and 2-day penalty. I seek assistance as this was not my fault, as I just want to enjoy the game, do missions, and play with friends without any troubles. I appreciate any help, thank you. Have a great day!

I have encountered a continuous issue on GTA whenever attempting the heist in my apartment, the game freezes entirely. Initially, I had a character with close to $5 million, along with the latest cars, but unfortunately, this character was deleted, and I had to restart my online character. Even with the new character, I still face obstacles in playing the apartment heist. I purchased four high-tech cars, including the Deluxo and the Stromberg, as well as the APC and several million-dollar fast cars which have now disappeared along with my funds. Repeatedly losing money and cars while being unable to fully enjoy the game like other players is very frustrating. The process of earning back what was lost and ranking up seems daunting. I would appreciate the restoration of my money and vehicles without having to resort to legal action. Additionally, I have contemplated pre-ordering Red Dead 2 for my partner and myself, but the current issues with one Rockstar game make me hesitant about the reliability of another.

I've been playing GTA V all week, focusing on making over 10 million in-game money. I took advantage of the double money events and worked hard to acquire top clothing items, supercars, and special vehicles like the 18-wheeler. My bunker and weed CEO building were fully equipped with security and resources for making money through various businesses like the coke and meth operations. Unfortunately, all my progress seems to have been reset or removed for no apparent reason. I believe it's unfair for dedicated players like me who invest time and money into the game to have everything stripped away. I hope to see all my belongings, including my money, returned. If not, I may seek legal assistance as my bank statements reflect purchases of in-game currency. This situation is frustrating, and I hope to have it resolved promptly.

Hi, I recently purchased a PS4 and realized I'll need to start over in Grand Theft Auto 5. Starting from scratch in story mode is fine, but losing my progress in the online version is disappointing. I heard about the transfer deadline from PS3 to PS4 being in March [redacted]. I enjoy the game enough to restart, but I'm curious if there's any possibility of retrieving my PS3 character on the PS4. It's frustrating that I missed the deadline, as I could have saved my progress by transferring my account to my brother's PS4 if I had known earlier. I appreciate your time.

I am experiencing issues logging in to play GTA online as it shows my account has been suspended without any explanation. I recently returned to the game after a few months away to help a friend with new missions, only to discover both our accounts are suspended. We have collectively invested numerous hours into the game and enjoy playing together. It is concerning that we face suspension without clarity on the cause, and the potential loss of our progress is disheartening. I urge the game administrators to address this situation promptly as we cherish the time we have dedicated to playing. Thank you.

I recently realized that a significant amount of my GTA Online money has gone missing. My friends and I used to play frequently, engaging in heists, missions, and races, which helped me accumulate nearly $23 million. While I did make some purchases for weapons and a new vehicle, I cannot recall the exact amount spent as this happened almost a year ago. Upon returning to the game recently, I noticed my account balance had drastically decreased to around $150k. I am eager to recover the missing funds as my friends and I were excited to explore the new content and missions added during our absence. I have no explanation for the sudden loss of money, as I am the only one with access to my account. I am concerned that my inactivity might have caused this issue. I hope for a swift response from Rockstar Support to address this matter and possibly restore my funds. Please contact me at the provided email for further discussion. Thank you.

I tried to log in to my GTA V Online account through linked accounts that were initially connected a while back. I was confident that the account linked successfully. Recently, when I returned to my computer after a three-year hiatus from the service, I discovered my Xbox account was no longer linked to my PC. Disappointingly, I couldn't access my linked account. Furthermore, my PC account was hacked, leading to a ban on GTA Online for that account. The account name was changed to someone else's, which was frustrating for me. Is there any way you could assist me in linking my Microsoft account to address this issue? It would mean a lot to me. Thank you, and God bless.

My friend purchased a car for $1,[redacted],[redacted] in GTA Online, which was supposed to be delivered to his facility. However, upon checking, the car was not there. He has tried restarting the game and going back online, but the car is still missing. This has caused him to lose a significant amount of money he earned in-game. His PlayStation Network Account is xxEpicDogx. A prompt response and a resolution such as a refund or receiving the car in his garage would be greatly appreciated. He currently only has $[redacted],[redacted] left, making it difficult for him to participate in heists or earn his money back. The car he purchased is called the "Vapid Flash GT."

I recently received a one-month ban from GTA Online despite not engaging in any cheating or hacking activities. My son and I have been playing this game together for about a month, and I have invested around $[redacted] into it for two game copies and shark cards. I am a 50-year-old individual who simply enjoys playing with my son and I don't want to feel like the money I spent was wasted. I submitted a request on the support site regarding the ban but was informed that bans are not appealable. I then submitted another request but have yet to receive a response. This situation is disheartening, and I hope to either have the ban lifted or at least understand what led to it in order to avoid such issues in the future if I choose to continue playing.