Rockstar Games Customer Service Issues

I completed all 69 missions on my Xbox One meticulously only to find out I lost all my in-game money for no apparent reason. This is unacceptable! As the consumer, it is not my responsibility to implement fail-safes; it is your job. My Xbox account is SwathedTexas183. I am not asking for compensation beyond what I legitimately earned in-game. If you do not rectify the money I lost due to the game's flaws, I will have to reconsider purchasing any future Rockstar games. Just to provide some background, I have multiple copies of every Grand Theft Auto game on various platforms. While I understand that one consumer may not impact the larger company, you will be losing a loyal customer.

About 10 minutes ago while I was playing the Doomsday Heist, a message appeared on my screen stating that my account is suspended until July 10, [redacted], and all my characters were reset. I have no idea why this happened, and no reason was provided. I have not engaged in any inappropriate behavior such as using offensive language in text chat or voice chat. I have never hacked or associated with hackers, and I have never received a warning or ban before. I hope this misunderstanding can be resolved quickly. I have invested over [redacted] hours in GTA Online and a significant amount of money. I am truly puzzled and hope that this is just a misunderstanding and that my character will not be reset. I have leveled up my account from 0 to [redacted] by myself and have done nothing wrong. Best regards, Marvin

Hello community members, I encountered an issue while playing GTA5 online. I've invested many hours and my own money into this game for my enjoyment. I recently bought a game card worth $[redacted] from Best Buy for Grand Theft Auto. This card allowed me to purchase in-game items and progress in the game. However, when I tried to play at 12am, I discovered that my online feature wasn't working. After several attempts, I managed to log in only to be greeted by a message accusing me of cheating, which I have never done. To my dismay, many of my in-game possessions, like my biker clubhouse, cars, and tattoos, had vanished or been reset. I'm upset and confused because I didn't do anything to warrant this. Gaming is my escape from life's challenges, and this situation has left me feeling unfairly treated. I would appreciate some clarification on this matter and hope for a resolution, either through real or in-game compensation. Thank you.

I lost everything. I owned numerous properties like the Maze Bank, Vehicle Warehouse, Crate Warehouse, Bunker, and a Mobile Operation Center that I purchased recently. I also had a Clubhouse, Cocaine Lockup, Meth Lab, and vehicles like the Rocket Voltic. I spent hours grinding in the game, only to log in one night and find everything gone. I worked hard for these items over the past two years, and now I'm left with nothing. I would appreciate any assistance in recovering my lost items or receiving compensation to repurchase what I had. Thank you.

Tonight, the servers were offline, so I decided to play story mode. After finishing, I made sure to quick save my progress. Later, when I tried to access Gta online, I was greeted with a welcome screen as if I were a new player. Upon entering a session, I noticed that my CEO office was missing from the map and inaccessible. Furthermore, all my owned properties, except for my apartment, had vanished. Attempting to call my mechanic to deliver my vehicles only allowed access to cars from my apartment. Despite these issues, my character's level, stats, and even aircraft remained, even though my hangar was missing. I play on Xbox under the gamer tag Estrella4ever. I'm deeply invested in this game, and if these items are not restored, I may have to consider not playing anymore. Your help in resolving this matter promptly would be greatly appreciated.

I recently joined a session in GTA 5 online to make money with my CEO business. Surprisingly, I ended up being alone in the session with no one else. As I was loading into the session, a message warning against hacking appeared, which I promptly acknowledged. However, after loading in, I realized that all my businesses and assets were gone. I assure you I wasn't hacking or glitching; I simply play the game legitimately to earn money like in real life. I am devoted to this account and have put in a lot of time. I am seeking assistance to understand why my progress was wiped. Any help from Rockstar Games would be greatly appreciated. Thank you.

I have always played GTA legally. On June 12, [redacted], around 5 AM, I received what seemed to be a warning from GTA. This was the first time I ever got a warning, and within 30 seconds, my account was suspended. All the properties I worked hard to build have been taken away unjustly due to this error. I have never cheated and do not understand why this warning only surfaced now. It is perplexing that my account was suspended immediately after my first-ever warning. I would like clarification from Rockstar games on how they reached this decision, as I have always played by the rules. Rockstar claims to have the ability to detect cheating, but I have never been involved in any such activity before. Please reach out to me regarding this matter, Profitjahson

In GTA Online on the PS4 platform, under the username LazyToad26, I have experienced significant losses of properties and vehicles after the June 12th update. I am hoping that there is a record of my prior inventory, as compiling a list of missing items would be quite extensive. For instance, the absence of my CEO office translates to losing three garages, a vehicle workshop, and all 60 stored vehicles. Although my level and gta$ remain accurate, I am missing various properties, businesses, vehicles, and upgrades like those for MK weapons due to the absence of my MOC resulting from the loss of my bunker. The Deluxo vehicle, which had specific upgrades, is no longer in my possession as well. Any guidance on this issue would be greatly appreciated.

During the scheduled maintenance for the GTA 5 servers, I logged on around 2 am, a couple of hours after it started, only to discover that my CEO office, Bunker, hanger, MC clubhouse, 2 businesses, the Facility, as well as vehicles like the Avenger and the Akula, were all missing. Additionally, my apartment and a few other upgrades were also gone. I am unsure if this was due to logging on during maintenance or for some other reason. This experience has really dampened my enjoyment of the game as I no longer have a way to earn money through my CEO or partake in heists with my friends. The loss of approximately 50 million in assets feels incredibly unfair. I have seen multiple reports from other players encountering the same issue.

Upon logging into GTA 5, I discovered my facility, planes, avenger, tank, yacht, and apartment are all missing. Some items were purchased with real money using shark cards from the game. I feel cheated and am considering taking legal action. I have proof of purchases and wish to have my belongings restored. My character's name is Marcus DestroyerX in GTA 5. I have friends who can vouch for the items I had. Please address this issue promptly to avoid damaging your reputation.

I am facing a serious issue with my GTA V account. On June 12th, my account was compromised by a modder/hacker in a public lobby. I've been kicked out and now can only access story mode with my character Franklin. The hacker seems to have wiped out my progress, and I cannot switch to Trevor or Michael, or access my character GMAXII. My gamer tag is GMAXII, and I usually sign in using [redacted] and PSN ID psn3gta59XOX. I have tried to reload backup game data from March 15, [redacted]. My PSN Sign-in is [redacted] with the password gta59XOXpsn3. For Rockstar Social Club, I sign in as GMAXII with the password My6exgo4it. I urgently need this issue resolved as I cannot play the game properly now. Your prompt attention to this matter would be greatly appreciated.

Last night, I logged in and realized that all my assets are gone. I no longer have cars, a house, or any facilities. It seems everything has been removed because of an accusation of cheating. However, I have not cheated since the orbital cannon glitch incident where my money was taken away. I have been playing the game legitimately, only occasionally selling a few duplicated items, but it has been about a month since I last did that. It feels unfair to lose everything that I've worked hard for, especially when there are YouTubers sharing money glitches regularly. Can I please get back my facility and access to my Doomsday Heist that I earned through legitimate gameplay?

I've spent approximately $[redacted] on GTA 5. I had to exit my game due to a freeze when someone destroyed my Avenger while I was loading into it. Upon returning, I was notified about a potential reset for cheating, which I have never done. I often have to reset my story data when my system fails to load. If I can't retrieve my items or the money I earned through hard work, I might not continue playing these games. Despite investing around $[redacted] million in-game and mostly acquiring it legitimately, my possessions vanished today, which is concerning. I regularly report suspected hackers in my sessions to stay clean and now face this issue. I enjoy Rockstar games and want to continue, but this needs to be resolved for me to trust the company. Losing over $[redacted] is not feasible for me, and without a clear explanation or warning, it is frustrating. I apologize for my frustration; I haven't encountered such a problem in my 16 years of gaming.

The issue has been resolved, but while trying to fix it and with some trouble connecting to online servers, I accidentally purchased a $[redacted] Shark Card. Upon returning, it was missing. I'm grateful for the 2 million I received, but wonder if it's possible to assist me in getting the money back. I understand you have many others to help, so I'm not in a rush; please take your time when possible. Thank you.

I encountered an issue with GTA V today on my account boonie 29. My office in the game, along with the cars and weapons I purchased, has vanished. This summarizes my problem in brief. I kindly request your assistance in restoring these items to my account. I have been playing GTA V online since its release, and the thought of starting over after investing so much time is disheartening. I am contemplating uninstalling the game from my PS4 if I am unable to recover my possessions. I hope to avoid this, as I genuinely enjoy playing it. For any further inquiries, please reach out via email at [redacted]

I noticed that most of my properties, vehicles, along with the items from the starter pack are missing from my account. I have purchased numerous shark cards to pay for content that is now gone, including my facility, bunker, CEO office, 4 out of 5 house/garages, vehicles, hangar, counterfeit warehouse, crate and vehicle warehouse. My properties were filled with vehicles, and my MC had top-tier motorcycles. Also, missing are my MOC truck, anti-aircraft vehicle, Hydra, Akula, Buzzard, stunt plane, Vigilante, Oppressor, Tanji, and many more. My wife and I have invested a significant amount of time and money in this game, which is the only one we play. I am very upset about losing everything I earned since November. I hope there is a record of my account to help restore what I have lost.

I've invested a significant amount in GTA on shark cards, but today I discovered that most of my purchases are missing. I had a hangar with upgrades, a vehicle workshop, a duster, and a Savage helicopter. Additionally, I owned a CEO office, cargo warehouse, vehicle warehouse, rocket voltic, ramp buggy, technical aqua, wastelander, motorcycle clubhouse, meth business, weed farm, bunker, Mobile operations center with upgrades, Anti Air trailer, and a Facility with a customized avenger. In total, I've spent around 29 million dollars in the game. I am desperate to have this issue resolved as I've put in a lot of time and money. I'm struggling to report the problem and don't know how to reach out to Rockstar. I really hope this gets resolved promptly.

I logged into my Maze Bank office garage and discovered that my office, motorcycle club, and all related businesses including cocaine, meth, counterfeit cash, forged documents, and weed, as well as all upgrades, are missing. I cannot find any of my hard-earned vehicles. I have put in a significant amount of effort doing missions and playing by the rules to acquire everything that has now vanished. I assure you that my account is not modded; I have either purchased shark cards or earned money legitimately. It would be greatly appreciated if you could reimburse me for the losses caused by this situation. I estimate my losses to be around $[redacted] million, considering the extensive time and effort I have invested in the game. This ordeal is extremely distressing, especially after dedicating countless hours over the years. I suspect foul play, as I am missing cars with expensive upgrades that I spent millions on. #Upset #Frustrated

Gamer tag: LuciusMacemus When logging into GTA today, I was shocked to discover that a significant amount of my vehicles and other valuable items were missing from my account. This includes multiple properties such as warehouses, garages, businesses, a hangar, facility, clubhouse, CEO garage, apartments, special vehicles, weapons, bunker, and MOK. The loss of these items is extremely disappointing, especially considering the significant financial investment I made through purchasing shark cards. While my rank remains unchanged, the remaining cars were not in their original locations. I am requesting a complete refund for all purchases made or for the missing items to be restored promptly. This issue needs to be addressed and rectified as soon as possible.

I recently made multiple purchases totaling almost $[redacted] on your platform. I bought a $[redacted] shark card on the 8th of this month and another $[redacted] shark card on the 11th for 15% off at $85. However, upon returning home from work on the 12th, all my progress and the $16 million I acquired in-game with my own money disappeared. I am frustrated that my hard-earned money seems to have been taken without explanation or resolution. I enjoy playing GTA5 in my free time, and it is disheartening to have all my achievements wiped out overnight. I urge you to rectify this situation by restoring my account to its previous state and refunding the $[redacted] I spent on the missing items. I have invested years of effort into my account, and it is discouraging to see it compromised without any restitution. If my account is not restored, I may have to reconsider playing altogether.