Robinhood Customer FAQ

Robinhood is a financial platform that allows users to invest in stocks, ETFs, options, and cryptocurrencies without paying any commission fees. Its user-friendly interface simplifies investing, making it more accessible to beginners. Alongside this, Robinhood provides useful tools and features such as real-time market data, customized news feed, and portfolio management tools. Traders can also access educational content and analytical data to make informed investment decisions. So, whether you're a seasoned investor or new to the game, Robinhood can provide the tools to help navigate the financial markets.

If your Robinhood account has been restricted, it means a certain activity induced a risk protection measure. To lift the restriction, meet the requirement that caused it, like resolving a negative balance or clearing up a margin call. A restriction could be temporary due to high account activity or due to operational security checks. Once you solve the issue, restrictions are usually lifted within a day. If no specific resolution direction was provided in the notification about your restriction, contact Robinhood's support team with your account details for assistance. They can clarify why the restriction was imposed and how you can lift it. Note: resolution of some issues could take longer.

Robinhood provides customer support through email, and presently, it does not offer phone support. You can get in touch with Robinhood's customer service through their app or website. You can tell them about your issue in detail and a representative will email you back with a resolution. Remember, Robinhood does not provide support through social media or other platforms, so ensure you're only sharing sensitive account information through secure methods available in the Robinhood app or website.

We're sorry to hear about the delay with your transfer. Please note that withdrawals from your Robinhood account to your Bank of America account can take up to 5 trading days. If it has been over 5 trading days and the transfer has not arrived, it's recommended to check and verify the bank account details that you've linked to your Robinhood account. Errors in the account number or routing number can result in delayed transfers. Also, make sure your bank account has the necessary permissions to receive transfers from Robinhood. If everything appears to be correct but the transfer still isn't reflecting in your account, you should consider reaching out to Robinhood's support team to resolve the issue.

We understand you're having trouble receiving a SMS code. There could be several reasons for this. First, ensure the phone number tied to your account is correct. If it is, your mobile carrier might be blocking short code SMS, which Robinhood uses for their text messages. To rectify this, you may need to contact your carrier and ask them to enable these types of messages. If none of these actions resolve the problem, consider using the Robinhood app's in-app support feature to further troubleshoot the issue.