So a friend of mine has been hacked yesterday, they changed her birthday year wich res...

GetHuman5867781's Hacked Account issue with ROBLOX from March 2021

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Before contacting them, items GetHuman5867781 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5867781's own words
So a friend of mine has been hacked yesterday, they changed her birthday year wich resulted to being **** while she is from ****, and now she has safe chat even though she already sent a email already about it, and now we don't know what to do since she is older then * year and people that age most times don't even know how to type correct ect. So we are stuck by square one idk if you guys can do something about it but please help.*Her user is LyyyLj*the email used is not the email of her account.

GetHuman5867781 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman5867781
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 37909 others
0 customers following this

Timeline

GetHuman5867781 started working on this issue
Mar 20th 2:07pm