My daughter went to go on her account today and will not accept her password. We have t...

GetHuman5049392's Hacked Account issue with ROBLOX from July 2020

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5049392's own words
My daughter went to go on her account today and will not accept her password. We have the password written down and it will not work. I believe someone has changed it or something. *Snowsinge is the account. We recently added her birthday roblox cards she got on june ** or **. Cant remember exactly. Was over **** robux. Ive also purchased roblux online with paypal. If that helps verify her account. As i didn’t put my email or phone number to her account.*Please let me know if you can help with this. *My email is *****@***.com*Thanks Tammy Hemphill

GetHuman5049392 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman5049392
Jul 10th, 2020 - 2 months ago
Fixed
Seen by 8 customers so far
Similar issue to 45274 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman5049392 started working on this issue
Jul 10th 12:53am
GetHuman5049392 confirmed the issue is fixed. Hooray!
Jul 10th 3:02pm
GetHuman5049392 confirmed the issue is fixed. Hooray!
Jul 10th 4:16pm
GetHuman5049392 confirmed the issue is fixed. Hooray!
Jul 10th 4:18pm
GetHuman5049392 confirmed the issue is fixed. Hooray!
Jul 10th 4:34pm