July *th & July *th there was * transactions in the amts of $***.** a piece on those tw...

GetHuman5045089's Refund a Charge issue with ROBLOX from July 2020

Help with my ROBLOX issue
First: share to improve GetHuman5045089's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5045089 may need:
Account holder name, Billing address, and Email address on account
The issue in GetHuman5045089's own words
July *th & July *th there was * transactions in the amts of $***.** a piece on those two days* which we did not authorize. This was my grand daughter's account. I buy her Roblox in the amts of $*.** or $*.** about once a month. When she tried to get in her account, someone was already in there. I need this money refunded. My husband & I are on Social Security & we're trying to raise * grandchildren. They (I guess hackers) wiped my card out. S S has been notified & has canceled that card. I need to have this money refunded asap. I have a new card on its way, but I have $ *.** on my account now.*This is under commetandsadie ( my ** year old granddaughter)'s account. You can contact me at ***-***-****

GetHuman5045089 did not yet indicate what ROBLOX should do to make this right.

How GetHuman5045089 fixed the problem

We are waiting for GetHuman5045089 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Refund a Charge issue
Reported by GetHuman5045089
Jul 8th, 2020 - 9 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 45254 others
0 customers following this

Timeline

GetHuman5045089 started working on this issue
Jul 8th, 2020 10:40pm

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians