My account was hacked and still waiting for ROBLOX to respond to my issue.

GetHuman-secrethe's Hacked Account issue with ROBLOX from May 2020

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-secrethe's own words
I was trying to contact ROBLOX so I could cooperate with them in retrieving my account ... The username PrinceAdrianSam (which is my account) has been hacked. I received an email notifying me that my email in my Roblox account was changed. But I don’t recall changing it. It showed me which email it was changed to. It was not my email. I tried logging in but my password was changed as well.
They are only responding to my emails with bots
Retrieving my hacked account.
I’ve been on Roblox for around * years now. I’m not that active but I still get online from time to time.
I’ve tried asking for the hacker to give back my account. He*She did not want to.
How GetHuman-secrethe fixed the problem
I waited * days for a reply from ROBLOX, from what I read. They would have to ask for verification of ownership, which I prepared in case they asked. But instead, they immediately knew it was originally my account and reverted it back to my email.
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We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Appeal a Ban on Roblox?How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?
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ROBLOX

ROBLOX
Hacked Account issue
Reported by GetHuman-secrethe
May 22nd, 2020 - 3 years ago
Fixed
GetHuman-secrethe shared how to fix
Seen by 7 customers so far
Similar issue to 42287 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-secrethe started working on this issue
May 22nd, 2020 7:28pm
GetHuman-secrethe indicated the issue is not fixed yet.
May 23rd, 2020 9:04am
GetHuman-secrethe indicated the issue is not fixed yet.
May 23rd, 2020 9:08am
GetHuman-secrethe confirmed the issue is fixed. Hooray!
May 23rd, 2020 1:10pm