my cousin and me share an account and she was on my account then went on a game then do...

GetHuman4689456's Hacked Account issue with ROBLOX from April 2020

Help with my ROBLOX issue
First: share to improve GetHuman4689456's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4689456 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4689456's own words
my cousin and me share an account and she was on my account then went on a game then done something wrong on accident the game is called reward-pet-shadow-dragon by cloudslime**** and we think she put the pasword in and didnt realise and then then my account got account got hacked my account name is ella*bella*** and i paid lots of mone on that account and has got one of my friends pets on adopt me (dragon) and i had loads of ride pets how can i get my account back? And what do i do if i lost all of my pets and my friends pet on adopt me?

GetHuman4689456 did not yet indicate what ROBLOX should do to make this right.

How GetHuman4689456 fixed the problem

We are waiting for GetHuman4689456 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Hacked Account issue
Reported by GetHuman4689456
Apr 21st, 2020 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 35320 others
0 customers following this

Timeline

GetHuman4689456 started working on this issue
Apr 21st, 2020 3:45pm
GetHuman4689456 indicated the issue is not fixed yet.
Apr 22nd, 2020 2:11am
GetHuman4689456 indicated the issue is not fixed yet.
Apr 22nd, 2020 2:13am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies