I was on this game and it said it would take my info if I don’t leave cause I was playi...

GetHuman-cheerjay's Hacked Account issue with ROBLOX from June 2019

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-cheerjay's own words
I was on this game and it said it would take my info if I don’t leave cause I was playing to get robux and I never even put on any of my information and then I left and some how I think someone hacked my account plz fix this problem if you guys can!

GetHuman-cheerjay did not yet indicate what ROBLOX should do to make this right.

How GetHuman-cheerjay fixed the problem
So if you are logged in already then log out you are gonna need to at least rather know your username this is only for people who forgot their user name or got hacked and need to change the password so they can’t log in again. Ok so first your gonna Wanna press login when you are sighted out of your account and then you put your phone number and then it will give you a. Code then you put the code on that it sent you or if you don’t have a phone number put your email but if you put your email in you are gonna need to add a nap called gmail and then sighs in and it’ll send you the text ONLY if you put you email to get the code sent to when you put the code in you just put a new password. HOPE this strategy works for you. **
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ROBLOX

Hacked Account issue
Reported by GetHuman-cheerjay
Jun 11th, 2019 - 2 years ago
Fixed
GetHuman-cheerjay shared how to fix
Seen by 8 customers so far
Similar issue to 51395 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-cheerjay started working on this issue
Jun 11th, 2019 10:43pm
GetHuman-cheerjay indicated the issue is not fixed yet.
Jun 12th, 2019 2:55am
GetHuman-cheerjay indicated the issue is not fixed yet.
Jun 12th, 2019 6:05pm
GetHuman-cheerjay confirmed the issue is fixed. Hooray!
Jun 14th, 2019 11:12pm
GetHuman-cheerjay confirmed the issue is fixed. Hooray!
Jun 16th, 2019 12:44am