Good day,*My name is Ms. Schneider and my credit card information have been used to mak...

GetHuman2894840's Hacked Account issue with ROBLOX from May 2019

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Before contacting them, items GetHuman2894840 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2894840's own words
Good day,*My name is Ms. Schneider and my credit card information have been used to make several transactions without my authorization over the amount of $****. Once again as of today's date I checked my account and more than $*** was used again. I in the process of finding who has committed such fraudulent transactions and a penalty should be given to the respective personal. Please respond to my issue because this is crazy matter that needs to be rectified immediately. Please disconnected my credit card information immediately!!!
GetHuman2894840 did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Hacked Account issue
Reported by GetHuman2894840
May 9th, 2019 - 2 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 3 customers so far
Similar issue to 44109 others
0 customers following this
Timeline
GetHuman2894840 started working on this issue
May 9th 7:22pm
GetHuman2894840 indicated the issue is not fixed yet.
May 11th 8:11pm