I had been tricked into giving my details into a fake email. I had since been hacked, t...

GetHuman-zainibra's Hacked Account issue with ROBLOX from March 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-zainibra's own words
I had been tricked into giving my details into a fake email. I had since been hacked, the email and password was both changed. If you take a look at the signed in locations, you will be able to see an an usual device logging in. **There has now also been a pin in place to prevent him from doing anything. Please advice him what to do, if anything is possible. **He has been playing this game for a very long time and he is really bumped out about it.
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ROBLOX

Hacked Account issue
Reported by GetHuman-zainibra
Mar 31st, 2019 - 6 mons ago
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Seen by 8 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-zainibra started working on this issue
Mar 31st 7:26am
GetHuman-zainibra indicated the issue is not fixed yet.
Mar 31st 7:30am
GetHuman-zainibra indicated the issue is not fixed yet.
Apr 1st 2:52am
GetHuman-zainibra indicated the issue is not fixed yet.
Apr 1st 5:09am
GetHuman-zainibra indicated the issue is not fixed yet.
Apr 1st 5:09am
GetHuman-zainibra indicated the issue is not fixed yet.
Apr 6th 12:51am
GetHuman-zainibra indicated the issue is not fixed yet.
Apr 6th 12:52am