hey, my little brother has been playing this game for a while now, and im not exactly...

GetHuman-klavalla's Hacked Account issue with ROBLOX from March 2019

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-klavalla's own words
hey, my little brother has been playing this game for a while now, and im not exactly sure what has happened, but he says his account got hacked because he cant log into his Roblox account. The way he normally logs in is by the "Remember my account" thing that google chrome comes with, and hes been going crazy and cray saying that someone hacked his account, so i was wondering what i can do to get his account back? Hes spent over $** dollars on his account and it wouldn't be fair for him to spend that much money on a new account. His user name is "bryanisasome****" and his password was "********" but it wont work and he didnt really put an email under the account since roblox doesn't need one. So i cant recover the account that way.
GetHuman-klavalla did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Hacked Account issue
Reported by GetHuman-klavalla
Mar 27th, 2019 - a mon ago
I have an issue with ROBLOX too
Fixed
Seen by 7 customers so far
Similar issue to 33186 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-klavalla started working on this issue
Mar 27th 11:51pm
GetHuman-klavalla indicated the issue is not fixed yet.
Mar 30th 11:55pm
GetHuman-klavalla indicated the issue is not fixed yet.
Mar 30th 11:56pm