Hi, my account is called sandinmypants, about a year and a half ago some one hacked int...

GetHuman2599798's Hacked Account issue with ROBLOX from March 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2599798's own words
Hi, my account is called sandinmypants, about a year and a half ago some one hacked into my account, and i created a pin to lock them out of my account but sense then I forgot it and asked for it to be reset. It was reset and then all of a sudden my account locked me out and said my password and email was changed. some one with an email starting with S has my account right now. i am able to log in with my Facebook but am unable to change the password or gmail. I have tried to use my phone number to change my password but it requires a diet code that is sent to the UN varied hackers gmail. All i can do is ask for roblox to please help me and re-link my gmail to my account and let me change my password. then i will reactivate my pin this time remember and right it down, and then activate * step verification. I am done and fed up with this user changing my account trying to take it so after all of this is done I would like to change my username. because over the past year I have been getting password reset gmail to my gmail from this hacker. if possible please help me out.
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Hacked Account issue
Reported by GetHuman2599798
Mar 26th, 2019 - a mon ago
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Seen by 4 customers so far
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Items needed
Account holder name
Billing address
Email address on account
GetHuman2599798 started working on this issue
Mar 26th 8:56pm
GetHuman2599798 confirmed the issue is fixed. Hooray!
Mar 29th 9:31pm