ROBLOX Customer Service Issues

Around a year or two ago, I attempted to acquire the Roblox username "Kharn_TheBetrayer." However, the system flagged it as inappropriate. I recently checked again and noticed that an alternate account, which is inactive in the game, now holds the name. I am perplexed as to why this inactive account is allowed to retain the username whereas I was not given the option to purchase it using Robux. I would like to buy the username "Kharn_TheBetrayer" and kindly request that the name be transferred from the inactive account to me. It seems that there are numerous inactive accounts with usernames in the system; it might be beneficial to consider deleting these accounts after a prolonged period of inactivity.

My account was unexpectedly terminated. It was supposedly due to inappropriate content, specifically sexual in nature. This came as a shock as I have never posted anything of the sort. I suspect that the images flagged might have been from a game I created called "Suck Time," although I am unable to confirm this as I cannot see the images in question. This game does not contain any sexual content whatsoever. There are images of me in a Lamborghini, a random kid from the internet, and a [redacted] ti, none of which are inappropriate. I believe my termination is unjustified. I have not been active on Roblox recently, so I am unsure if my account was compromised. I kindly request a review of this situation as my account holds sentimental value and significant investment. If necessary, I am willing to take down any images that could be misconstrued.

After trading and purchasing Robux on the official Roblox website, I acquired a Clockwork Shades item, which is quite valuable in the Roblox community. Unfortunately, shortly after obtaining it, my account was compromised by a user named Zarlev, who has since been banned for theft. Despite this, I have not been able to recover my Clockwork Shades. I have provided Roblox with all the necessary billing details, original email, and trade history related to the item, but have only received automated responses with no resolution. I have attempted to reach out via email and phone, but have not received useful assistance. This issue has been ongoing since [redacted], and I am hoping for a prompt resolution.

I purchased Robux and proceeded to buy an item from the catalog. However, when I clicked the green purchase button, it indicated that I had no Robux left. This has happened repeatedly - initially, I bought [redacted] Robux which disappeared, then I bought 80 Robux and used only 5, but when I returned later, my balance was at 0 instead of 75. As if that weren't enough, after the third instance, where I bought 80 Robux and they vanished! I am frustrated because ROBLOX is consistently taking my Robux without explanation, and it's unfair considering the money spent on these transactions.

My account was compromised by ad4ngForm_RBLX. He promised me robux and assured me it was safe. After providing my information, upon refreshing, I was unable to log in as my credentials were deemed incorrect. Logging into my sister's account, I realized my account was active, leading me to communicate with the hacker. Despite their offensive responses and refusal to relinquish control, I kindly request for them to be banned. Could you please provide my login details via email and consider granting a small amount of robux as compensation for the missing funds from my account, Unicorn_Cookie98.

I took a long break from ROBLOX using my account JackCosgrave. The original name on the account was jaaaaaaaaack4335. I used to change my password regularly when I played, but now I can't recall it since my last login. The email addresses linked to the account are [redacted], [redacted], and [redacted], all of which I cannot access anymore. Therefore, I am unable to reset my password. I've been trying to remember it for a while now without success. I need guidance on how to reset the password or if you could assist me in changing it so I can regain access. I am not aware of any phone number associated with the account.

Hello, I wanted to share how much I love playing ROBLOX. I've made numerous in-game purchases, including the Builders Club, and have encouraged my siblings and friends to join me. Would it be possible to receive some free robux as a thank you for my support? I understand if [redacted] is a lot, even [redacted] would be appreciated. My ROBLOX username is BLINDY21. I will continue to support and promote the game. Thank you.

Hello, my name is Mathilde Bouthillette, and I was banned from Roblox. The reason for my ban was because I said "shut up," but I only did so because someone called me a name and suggested inappropriate things. I would appreciate it if you could unban me. The person who insulted me also threatened to find where my friend lives; their username is "volbor."

While playing Murder Mystery 2, someone requested my help to add an audio file to their game. After I downloaded the file, they thanked me and asked me to wait. Suddenly, a message popped up stating my account was being used on another device. I tried to reopen the game multiple times, but the issue persisted. My friend confirmed I was online, which was confusing. I logged into a different account and saw my first account was in the same game with the other player. It seems like my items are being stolen. I'm unsure how this occurred and need assistance in resolving this situation.

My daughter was recently hacked by someone named xSxdVxbez, who is actually an adult taking advantage of children. Her primary account, [redacted], was compromised and the hacker changed it. Bella unintentionally used the same password for her new account when she fell for a scam promising robux. Her new account, now compromised, was linked to [redacted] I, Dan Heyworth, can be reached at [redacted] if needed. I have educated my daughter about the incident and the potential lasting consequences. The hacker has demanded ransom for her account, but we are seeking assistance to prevent similar incidents in the future on this server, where impostors are targeting children.

Subject: Username Ban Appeal Hello, I am reaching out to appeal the ban placed on the username Madisyns21. The reason cited for the ban was harassment, but I have noticed that while the offending comment was mentioned, the context in which it was made was not provided. This username belongs to my 9-year-old daughter, who likely did not understand the meaning of the term used. If the term was used in previous conversations, she might have repeated it unknowingly. I believe understanding the context is crucial, as using a term like "lesbian" may not always be derogatory unless used in a malicious manner. I respectfully request clarification to effectively counsel my daughter on this issue. Unfortunately, the appeal form does not seem to be working, prompting me to seek alternative means of contact to address this issue. Your prompt response would be greatly appreciated. Thank you.

I am having trouble using two Roblox gift cards. My account shows the correct balance of $95, but when I try to make a purchase, it prompts me for the card PIN, which I enter correctly, yet it says it's invalid. This occurs for both cards. I believe the PIN it's asking for is the gift card PIN. Can you assist me in resolving this issue? My username is Nickyvboss.

I am having trouble with the Roblox account you gave me. Could you please provide a functioning Roblox account? I would greatly appreciate it because the one provided is not working properly. Hello, Thank you for signing up on Pissed Consumer. Username: TeemingFerret238 Email: [redacted] Password: VJpjHVL9 You can update your username and password in the account settings later. We value your interest in our platform and wish you all the best. Best regards, Pissed Consumer Team

Hello, Roblox Support Team. I have made multiple attempts to reach out to you without receiving any response. Back in [redacted], my former account, SavageousHanish, was unfairly banned. After being away for three months due to work commitments, I was shocked to discover upon my return that my account had been terminated without any explanation. I was dedicated to building and had garnered a considerable number of visits to my creations. I kindly ask for the reconsideration of the ban on my account. I am disheartened to have lost all my hard work and progress without being informed of the reason behind the ban. I am willing to learn from any mistakes and assure you that they will not be repeated. I hope you can shed some light on the reason behind the ban so that I can understand where things went wrong. Thank you for your attention to this matter. Best regards, SavageousHanish

I received a call from a friend who informed me that my account was hacked. They mentioned someone online claiming to be me with a false sister's name, Leah. After unsuccessful attempts to reach me, my friend contacted me. When I tried to access my account on my phone, I couldn't log in with my password. My username is skipper2395, and I use my account to create YouTube videos. I intend to assess the situation on my laptop later. If I encounter further issues, it may confirm that my account has been compromised. I appreciate any assistance in resolving this matter.

I bought a plane pass for my son for [redacted] Robux. However, after the purchase, I received a message stating the pass was no longer available, yet my [redacted] Robux was deducted. I have screenshots to prove this. I kindly request a refund of the [redacted] Robux. I also suggest looking into removing the game to prevent this from happening to others. My username is Alaska_RBX.

While playing Bloxburg on Roblox for 25 Robux, my account got logged out unexpectedly. Despite having my password, "Candyland" in lowercase, saved on a piece of paper and on my phone, I can't log back in. Not only was I wearing a red shirt and pants, but someone changed my outfit to a rose shirt and pants. I had purchased a lot of Robux for clothes and had my brother's account linked with valuable items. I fear losing all my progress and purchases, so I hope Roblox can assist in recovering my account, FlowerJadepup12. I don't want any unauthorized access to my account, especially without my knowledge. It's frustrating as Roblox is my favorite game, and losing access would upset me deeply. I urge Roblox to act swiftly to secure my account and prevent any unauthorized transactions.

My friend and I were fooling around and clicked on an ad you posted on the home screen. It redirected me to a Roblox game promising "free" robux. I entered my password on a circle but didn't hit enter, luckily. When I exited the circle, I found myself logged out, unable to access my account as it seems the password was changed. I tried the password recovery option, but they also modified my recovery email. I'm baffled by how they managed to do it. I'm reaching out from a different email I use regularly for school. If you need my email linked to the account, I can provide it.

While enjoying my time in "Welcome to Bloxburg," I encountered a troubling situation with a hacker named "Super_ian" who lured me into a strange game and prompted me to log into a suspicious website for a false promise of 100K in Bloxburg. After attempting to return to the game, I received a message denying me access and found out my password was supposedly incorrect, which I know is not the case. Concerned that my account was compromised, I unsuccessfully sought help from ROBLOX support. Turning to the community, I am reaching out to ROBLOX for assistance with recovering my account under the username eastyy119. Any support you can provide in resolving this matter is greatly appreciated. Thank you for your attention to this issue. -Taylor

I inadvertently entered my birth date as 5th of June [redacted] instead of [redacted], leading to my messages being censored in chats. I would appreciate it if you could correct my birth date to 5th of June [redacted]. I am willing to provide a birth certificate if necessary. My account name is reeceeboy.