ROBLOX Customer Service Issues

Hello Roblox, I hope this message finds you well. I wish to inform you that my Roblox account "HDplayer48" had been functioning well in the past. Unfortunately, I am currently unable to recall the password. The recovery process is linked to an outdated phone number and email, both of which are no longer accessible. Given this, I kindly request assistance in resetting my password using my new email and phone number. Thank you for your understanding and cooperation.

I am experiencing difficulties buying ROBUX. The 80 ROBUX I bought disappeared from my account, even though I didn't use them. I keep getting an error message stating the purchase cannot be completed, suggesting it was due to an error or cancellation. I waited several days to retry without success, both on my computer and the app. I previously bought [redacted] ROBUX successfully, followed by the 80 that vanished. I am unable to buy any more, and the missing 80 prevent me from acquiring a game pass as intended. I am seeking assistance in understanding what happened to my missing ROBUX and why I am unable to make purchases. My username is HOPELLA.

I recently encountered an issue while trading on Roblox. A player proposed a double trade, offering their Valk for my Panda Hat. After accepting the first trade, I noticed it was marked as rejected due to an error, suggesting they traded it to another account. When I questioned this, the player insisted I accept both trades for the Valk to process. Research on double trading revealed it could lead to scams, potentially causing a loss of around 21,[redacted] Robux. I want to caution others against engaging in double trades to prevent falling victim to scams. Additionally, in-game, I witnessed a player using hacks in Prison Life, moving through walls and causing automatic deaths. These instances highlight the need for Roblox to enhance game security against hacks and viruses to ensure a fair gaming environment. Your attention to these concerns is greatly appreciated.

Hello Roblox, I wanted to discuss an issue that occurred on 3/20/19. I was playing Farming Simulator, and yesterday morning, I observed players leaving the server one by one. Despite this, I continued playing most of the day without anyone else in the server. I had purchased double fruits, double speed, and other items, allowing me to amass over $[redacted],[redacted],[redacted] from $[redacted],[redacted],[redacted], which included adding over 5,[redacted] fruits to my total. Suddenly, my character slowed down, prompting me to exit and re-enter the server. Upon rejoining, I discovered that all the progress I had made that day had disappeared, reverting me back to my initial starting point. Throughout the day, everything seemed normal, except for the absence of other players in the server. I was actively collecting wheat and fruits, which displayed normally. I'm seeking guidance on what options I have in this situation. Thank you. - PM a.k.a. Jellyyyyyyyyyyy76

While playing the Roblox game "Bloxburg," I heard strange witch laughs that I had never encountered before. Concerned, I noticed others in the chat had heard it too. Asking to stay at a player's bloxburg place, a girl named Kandra_Tcc responded with "abc" and invited me to hers. Once there, another girl named bumblebeegirl, whose numbers I don't recall, mentioned seeing a girl named Lila in hell. Initially thinking it was just a character, I inquired about Lila's appearance. Bumblebee girl described her as having long black hair and blood eyes, resembling Bloody Mary. Despite my requests to stop, she continued, eventually threatening to harm us all. Feeling scared, I and Kandra expressed fear, with Kandra mentioning she was a kid. Subsequently, I left the game promptly. I wanted to bring attention to this troubling situation. My Roblox Account is esscamoes, all lowercase. Thank you.

My mother, Doris M., aged 75, and I, her son Demetrius R., acting as her power of attorney for financial matters, discovered unauthorized Roblox game charges exceeding $[redacted] on her debit card statement for March 10-11, [redacted]. We suspect her card or phone was compromised as she did not make these purchases. I've secured her account by canceling the card through the bank. As she does not have an email, I'm reachable at [redacted]. The fraudulent charges drained her account, forcing me to provide financial support for necessities as she was left unable to afford food. We are seeking a refund and hope for your assistance in resolving this matter promptly. It's distressing that someone would exploit an elderly individual in this manner. Thank you for your attention to this issue. Doris M.: [redacted] Demetrius R.: [redacted]

Hello Roblox team, I don't have a real issue, but I'm curious about the possibility of you sponsoring me. This is my first time asking, so I was quite nervous. I have a YouTube channel that I'm looking to expand. I currently have almost 50 subscribers. Imagine this: being the first child sponsored by Roblox. This could attract a lot of players and give you a competitive edge against games like Fortnite and Apex. People enjoy watching others spend Robux. I apologize for the request; I couldn't pass up the opportunity. Please, Roblox, grant me this chance. It's my dream to be like my idol, Tofuu, the Roblox YouTuber. I prefer Roblox over Fortnite, and I want to showcase that to my current and future fans. I'm 12 years old, and my YouTube channel and Roblox username are both Kvix. Thank you.

I recently attempted to purchase robux for my daughter using my credit card but encountered issues, so I used my debit card instead to successfully buy 2,[redacted] robux for around $20. Unfortunately, my credit card showed unsuccessful charges for the same purchase which led me to dispute those charges. Consequently, my daughter's account got canceled, even though she still has about $1,[redacted] robux from the purchase I made. I am hoping to resolve this matter and have her account reinstated. You can reach me at [redacted]. The account username is Fellabella321. My name is Bernard Karabin. Thank you.

Please help me, I am a young player who just received a Roblox Builders Club membership as a birthday gift and unfortunately got hacked. Despite not sharing my password with anyone, I was kicked out of my account, and it's heartbreaking as I was a devoted fan of your game under the username Eseosa1234. I'm deeply saddened by this incident and hope to one day meet the team behind Roblox. Please, could you address this issue and deal with the hackers? I am genuinely devastated. I wanted to share that there's a game called Trade Hangouts that helps identify scammers, which might be useful. I apologize for the lengthy message, but I'm desperate for your assistance. I adore your game and had big plans to ask for infinite Robux if we ever met. It seems funny now, but I understand it's not possible. I dream of working with you one day to enhance the game. Thank you for considering making the Builders Club a one-time payment website. I'll stop here. Goodbye, I am in tears.

Urgent: I created an account named Golde_nDogLoal in May [redacted], made a lot of progress, but now I can't remember my password as it's been nearly a year since I last used it. My email is not working to reset the password. Could you please help me retrieve my password so I can access my account and continue playing Roblox, especially Theme Park Tycoon 2? My email is [redacted], and I believe you should be able to locate my account based on my purchases. Thank you.

I created an account named "imasquadmember" which was hacked by someone. Despite my attempts to retrieve it, the hacker refuses to return it. I am reaching out to the Roblox team to request a password reset to "Baconplz" if they can access the account. I am a devoted Roblox player and have invested a substantial amount of money into Robux on that account, which is why I am eager to regain access. I have spent around $[redacted] and do not want it to benefit a hacker. The hacker has not been active for a few days now, providing a window of opportunity to investigate. When I try to trick them, they threaten to hack my other account named "brodyisthebest2." Previously, I was banned on an account called "spongebobgmail" due to an inappropriate username. Now, I simply wish to reclaim my account, as I cherish Roblox and feel disheartened by the loss of items associated with it. Thank you for your assistance, and if possible, please contact me if you manage to access the account.

I've observed an inconsistency with the pricing on Roblox mobile when trying to purchase Robux and Builders Club. For instance, I aimed to buy Outrageous Builders Club (OBC) for my sibling for 3 months at a listed price of $49.99, but when I proceeded to pay, the total showed as $50.58. This slight difference led to an "insufficient funds" notification. Upon recalculating, it seems purchasing OBC at $49.99 should have left me with 59 cents, yet the actual cost appears higher. This discrepancy may mislead customers by charging more than the advertised price.

Hello, I'm Michael Beckwith. I'm experiencing an account problem. Unfortunately, I made a mistake and shared my password with someone who then took over my account, Firemakerman. The email associated with the account was [redacted] The individual who has control of my account goes by the name sadowfick31499, with the email [redacted] I was promised free robux and, regrettably, fell for it. After giving out my password, he altered it, changed the email, verified it, and secured the account with an authentication pin. Although I managed to reset the password once, he tricked me into giving him the new one and locked me out again. I'd appreciate any assistance in reclaiming my account, as I've had it since I was younger and hold sentimental value towards it. The account is Firemakerman, originally linked to [redacted], and is currently tied to [redacted] Please update the email to the one provided in my contact details.

I woke up early this morning and decided to play Roblox. As I tried to access my settings, I realized my account is rated for 13+. I was thrilled to see that there was an option for phone account recovery if hacked. However, amidst work stress, I forgot my password. After multiple attempts, I received a notification about trying again later due to too many attempts. An hour later, I attempted again, realizing that setting up 2-step verification might help. But when I logged out to check, I forgot my email linked to it among my 32 emails. Although I eventually remembered my password, the 2-step verification step became a challenge. I'm now stuck with 16 forgotten emails and 24,[redacted] robux spent on my account. I need help recovering my account. If possible, can the 2-step verification be disabled or any other assistance be provided?

I was on Roblox when my friend messaged me about giving me Robux. He's a well-known friend, and we always chat when I visit Calgary since he lives near my grandma. Despite the trust, I made a mistake by sharing my password with him. My account name is Tinker_bell100. After giving him access, I was immediately logged out. We tried to log back in but were prompted to verify and then kicked out again. I confronted my friend, and he denied making any changes, claiming he didn't do anything. My account, which I've had for years, was altered, and he even blocked my sister's and brother's accounts. The avatar and bio were changed to his old details, causing a lot of frustration. I really need my account back.

Recently, I discovered that my account was compromised. When I attempted to log in, I realized my password had been changed along with my email and phone number. Despite having security measures in place, such as a pin for my settings, I could not regain access. After contacting Roblox, they reset my email, allowing me to regain control of my account. Subsequently, I updated my email, verified it, and changed my pin to prevent further unauthorized access. However, my attempts to update my phone number have been unsuccessful due to receiving a "Too many attempts, try again later" message. Additionally, I have observed that my pets in the game Bubble Gum Simulator are disappearing. To resolve these issues, I need assistance resetting my phone number and ensuring that the hacker stays locked out of my account. I remain baffled as to how this breach occurred given my use of two-factor authentication, a pin code, and a strong password. Thank you, Grayson.

I believe a player named guillermoelgamerTY on Roblox tricked me into giving him my pets, promising to return them, but did not. I'm missing 2 queen overlords. My username is LegendOfLuca_LOL. Roblox team, please take action against Guillermo or help me retrieve my pets. Thank you.

My son's account was hacked, and although you recovered it, several items were missing. The hacker used the trade method to transfer the items. I kindly request either the return of the lost items to his account or compensation equivalent to their total value. Below is the list of items lost: Account name: swagerboy[redacted]8 Lost Items: - W's top hat - Neon green beautiful hair - Chrome glasses - Bubble trouble face - Roblox madness face - Fawkes face - Green banded top hat - Amethyst periastron gear - Red, White and shaggy hair Total value of lost items: [redacted],[redacted] Robux I am willing to provide photos for trades if needed.

I encountered an issue while trying to play a game on Roblox. Initially, logging into my account seemed normal, but upon trying to enter the game, I received a message stating that someone else was using the account. I first thought it might be my friend's account since she sometimes borrows it, but upon further inspection, I realized it was indeed my own account, gmh0216. Even after waiting and attempting to rejoin, the problem persisted with someone still on the server. When I finally managed to get back into the game after 10 minutes, I discovered that my avatar and world were corrupted. I have been unsuccessful in resolving this matter on my own and would appreciate any assistance.

My account was terminated, and I attempted to file an appeal as instructed on the menu under the support forum, but it wouldn't go through despite having a good internet connection. I'm hoping to submit my appeal here or receive a phone number to contact. My username is BobZeBuildrSixtyNein. Appeal: My account got terminated due to a declined transaction. I was simply trying to purchase $10 of robux to access games early, but the card was declined. I want to emphasize that I wasn't exploiting anything; it was just a normal declined transaction. I find it unreasonable that this led to my account termination. I apologize and assure you that it won't happen again. On a side note, I find this rule absurd as I've encountered declined transactions before without any warning or termination. I'm frustrated by this recent development.