I got scammed I was playing this game called Robux because My online friend told me to...

GetHuman-jcerhoju's customer service issue with ROBLOX from March 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jcerhoju's own words
I got scammed I was playing this game called Robux because My online friend told me to play this game and I joined, I put it in my Username and Password and then after that It just log out of my roblox and I was like “what just happened?” and then I went back on roblox and I put in my username and password it won’t let me go on to my account anymore it would say “Incorrect username and password” even though I put it in on the right password and username. My roblox is Hedrixblox
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ROBLOX

Customer service issue
Reported by GetHuman-jcerhoju
Mar 13th, 2019 - 5 mons ago
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Seen by 4 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-jcerhoju started working on this issue
Mar 13th 2:47am
GetHuman-jcerhoju confirmed the issue is fixed. Hooray!
Mar 13th 9:32pm