Before contacting them, items GetHuman2460056 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2460056's own words
Hi. My daughter's account has been hacked.*She cannot get in and I tried to reset her password with my email but I am no longer the parent on her account.**We tried her sister's account and to our surprise, we could see that the account is active and somebody talked to us posing as my daughter.**The hacked account is amazingfudg**I hope you can help to restore the account to its owner. Thank you in advance*Alicia (Mum)
GetHuman2460056 did not yet indicate what ROBLOX should do to make this right.
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