If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ivandy's own words
Well I didn't do any scamming sites because I'm not that stupid. But one day I was logged out and I couldn't get in my account. So I looked up my profile (CavaIier***), it said "HELLO @CavaIier*** was hacked "THIS IS ONLY THE BEGINNING". The hacker had changed my character. I don't really know what to do so I contacted you! Please help! If your having trouble with my username then this is it in all caps. CAVAIIER with two i's because i don't know.
GetHuman-ivandy did not yet indicate what ROBLOX should do to make this right.
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