My account was hacked and email and password was changed and I want ROBLOX to recover it

GetHuman2072235's customer service issue with ROBLOX from January 2019

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Before contacting them, items GetHuman2072235 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2072235's own words
The problem: My account was hacked and email and password was changed and I want ROBLOX to recover it
GetHuman2072235 did not yet indicate what ROBLOX should do to make this right.
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ROBLOX

Customer service issue
Reported by GetHuman2072235
Jan 30th, 2019 - 6 mons ago
I have an issue with ROBLOX too
Not resolved
Seen by 23 customers so far
Similar issue to 23832 others
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Timeline
GetHuman2072235 started working on this issue
Jan 30th 3:00pm